Four trends driving the future of health and wellness
Even before the COVID-19 pandemic, the US healthcare system strained under the weight of high administrative costs, inequity of access, […]
Health & Wellness
Insights
How Jefferson Health is leveraging modern solutions to engage consumers in a connected world
In this episode we talk to Christian Small, Enterprise Vice President of Digital Marketing at Jefferson Health. Small shares Jefferson
Preparing for Healthcare’s Next Act: A guide to shaping the customer experience
Healthcare feels like it’s been on the verge of transformation for years, if not decades. Unlike retail, tech, or even
Loyalty in healthcare: Solving for evolving patient experience needs
In a survey conducted by Hero Digital in August 2020, only about half of patients reported feeling loyal to their
Healthcare’s new CX reality: A preparedness guide
The most immediate threat to healthcare in the U.S. is capacity — the capacity of hospitals, emergency departments, and outpatient
Three awards, three brands prioritizing customer experience
No matter the industry, investing in digital experience can make an organization’s touchpoints more meaningful for their audiences. The term
Creating patient-centric digital experiences founded in empathy
People often mistake sympathy for empathy. So what’s the difference? Sympathy is the acknowledgement of the suffering of others; it’s
