Bring commerce, content, and marketing technology together to increase efficiency, reduce operating costs, and enhance digital enablement.


Zoom Partners with Optimizely and Hero Digital

Zoom worked with Hero Digital and Optimizely to build a robust digital foundation to power the organization's next wave of growth.
Continue Reading

“Customer experience is an ongoing initiative backed by a connected technology ecosystem that allows you to test and learn as you go.”

Meet our Heros

Meet our Specialists

Platform & Product Development

Joe Harouni

VP Connected Commerce

As Hero’s Connected Commerce Offering Lead, Joe is passionate about using technology intelligently to drive real business value and meaningful outcomes. Over the past several decades he has helped dozens of brands find efficient ways to leverage existing technology or incrementally add new technology to grow and scale while keeping customer and employee experience in perspective.


Christopher Hauca

SVP Technology Solutions

Get more out of your digital investments. Our innovation and value strategy offerings spot business opportunities and set you on the right path to grow into the future.

Develop and integrate a cohesive technology stack to connect with customers in new, meaningful ways.


Digital Product Development

Take a customer experience focused approach to creating custom digital products. Our digital product development offering is perfect when off-the-shelf products don’t deliver the capabilities needed to achieve your business goals.


Connected Commerce

Implement best-of-breed commerce solutions across the entire buyer journey and all commerce channels, including direct-to-customer, digitally-enabled physical retailing, online marketplaces, order management, and mobile and social platforms.


Sales & Service Platforms

By blurring the lines between commerce, content, and marketing, we combine our platform, data, technology, and industry expertise to help you deliver the right solution across all points of customer contact. Using proofs of concepts and an iterative, agile approach to deliver a platform that offers a connected and intelligent sales and service experience across all touchpoints.


Marketing Technology

Identify and implement a set of integrated technologies such as decisioning tools, CDPs, Data Management Platforms, and Identity Management Tools, that enable marketing capabilities to efficiently and effectively, acquire, target, engage, and retain customers.


Data Analytics

Harness and apply data and analytics at every opportunity to differentiate your products and customer experiences. Set up the technology foundation to become an insights-driven business with multiple data, analytics, and insights technologies—each targeted at a multitude of use cases and different buyer personas.

Our Impact
0 %
Increase in online bookings after launching the new UNC Health website
0 x
Projected revenue by 2025 for Masonite
0 x
Faster time to analysis for a large consumer bank’s quarterly customer survey
Alex London Zoom
“We needed partners who could move at the speed of Zoom.”
Alex London, Head of Digital, Zoom
Scroll to Top