Seekers of truth. Creators of beauty. Agents of change.

Powered by Diversity

Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.

United in Purpose

We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.

Trust in Truth

We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.

Our teams in action

"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."

Heather Alter, Sr. Director, Digital Brand Experience, Gigamon

Born to do customer experience. Architected to help brands Invent, Transform, and Perform.



Born at the dawn of the customer experience era.



Fully scaled across all customer experience disciplines.

Collaboration centers


Able to link arms with clients in all parts of North America.

Unified company


One integrated team united behind client growth goals.

Hundreds of one-of-a-kind problem solvers, endless potential

Join the Team

Client Services

Wick Vipond VP, Client Services


"The strategy behind every good experience starts at the same place: empathy. While technologies and trends change with time, human needs do not. A great experience is timeless."
Katie Templin VP, Creative Director

Delivery Management

Isheeta Shah SVP, Delivery Management


Sarah Ohle VP, Strategy


Joseph Armstrong VP, Marketing Technology

Data & Insights

Raphael Lopez VP, Data & Insights

Marketing Services

"Don't be afraid to challenge the status quo. It has only been done that way for so long because no one bothered to dream up a new way."
Nedra Hutton VP, Marketing Services


Kelli Trujillo Chief People Officer
Kenneth Parks Chief Marketing Officer
Stuart Coleman EVP, Corporate Development & Operations
Iser Cukierman Chief Financial Officer
Mark Patten Managing Director, Hero East
Hank Summy Managing Director, Hero West
Danielle Rossi EVP, Client Services
Arun Kumar EVP, Data & Insights
Jerry Orabona EVP, Technology
Kevin Hanley EVP, Marketing Services
Derric Ciccone EVP, Delivery & Operations

Join the Movement

See our Careers