Seekers of truth. Creators of beauty. Agents of change.

Powered by Diversity

Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.

United in Purpose

We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.

Trust in Truth

We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.

Our teams in action

"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."

Heather Alter, Sr. Director, Digital Brand Experience, Gigamon

Born to do customer experience. Architected to help brands Invent, Transform, and Perform.



Born at the dawn of the customer experience era.



Fully scaled across all customer experience disciplines.

Collaboration centers


Able to link arms with clients in all parts of North America.

Unified company


One integrated team united behind client growth goals.

Hundreds of one-of-a-kind problem solvers, endless potential

Join the Team

Client Services

Kathryn Harvey SVP, Client Partner


"Designing amazing experiences starts with curiosity, an inquisitive nature and a desire to find joy in the smallest moments."
Michelle Berryman Executive Creative Director

Delivery Management

Karen Newman VP, Delivery Management


Christopher Westall SVP, Strategy


Mike Wallgren VP, Marketing Technology

Data & Insights

Raphael Lopez VP, Data & Insights

Marketing Services

"Digital marketing requires data, inspiration and innovation. Translating data and insights into truth and action is how Hero moves the needle."
Jenean Chapman VP, Marketing Services


Jay Dettling Chief Executive Officer
Erin Lynch Chief Creative Officer
David Kilimnik Chief Development Officer
Kenneth Parks Chief Marketing Officer
Chris Kostakis Chief Technology Officer
Iser Cukierman Chief Financial Officer
Georgina Forster Managing Director, Hero West
Danielle Rossi Managing Director, Hero East
David Harrelson Managing Director, Hero Central
Mark Patten Executive Director, Delivery Operations
Jerry Orabona EVP, Technology
Arun Kumar EVP, Data & Insights

Join the Movement

See our Careers