We are a Customer Experience Company.

Our interdisciplinary teams collaborate from inspiration to creation and launch, blending consulting, design, engineering, marketing, and analytics. We work at the speed of now, delivering results in weeks.

Meet our Leadership Team

David Kilimnik
Chief Executive Officer LinkedIn
Aaron Maass
Senior Vice President, Data and Insights LinkedIn
Brian Berri
Senior Vice President, Finance LinkedIn
Brian Maschler
Executive Creative Director LinkedIn
Carl Agers
Executive Vice President, Strategy LinkedIn
Chris Parisi
Senior Vice President, Technology LinkedIn
Great place with the right mix of entrepreneurial energy and defined vision.
Danielle Rossi
Senior Vice President, Client Services LinkedIn
David Woolery
Senior Vice President, Client Services LinkedIn
Gary Finn
Executive Creative Director LinkedIn
Jerry Orabona
Senior Vice President, Technology LinkedIn
Diversity of all things is part of our recipe for excellence.
John Kepler
Senior Vice President, Engineering LinkedIn
Jon Eberly
Executive Vice President, Client Services LinkedIn
Kate Dalbey
Senior Vice President, Client Services LinkedIn
Katherine Owen
Vice President, Employee Experience LinkedIn
Kelli Trujillo
Senior Vice President, Employee Experience LinkedIn
Kenneth Parks
Chief Marketing Officer LinkedIn
Kevin Hanley
Senior Vice President, Marketing Services LinkedIn
Kevin Lazorik
General Manager, San Francisco LinkedIn
We push ourselves to do our best work + have resolve when unexpected challenges arise.
Kristine Stebbins
Senior Vice President, Client Services LinkedIn
Mark Patten
General Manager, Philadelphia LinkedIn
Nick Gerostathos
Chief Financial Officer
Owen Frivold
General Manager LinkedIn
Randy Watson
General Manager, Austin LinkedIn
Rob Solomon
Senior Vice President, Strategy LinkedIn
Robert Fisher
Executive Creative Director LinkedIn
Sam Leone
Senior Vice President, Acquisition Integration LinkedIn
Stuart Coleman
Senior Vice President, Strategy and Development LinkedIn
Sasha Pfandt
Senior Vice President, Engineering LinkedIn
Todd Duchynski
Senior Vice President, Delivery and Operations LinkedIn
Tony Rems
Chief Technology Officer LinkedIn
Todd Zerger
Executive Creative Director LinkedIn

Customer focus - job one since day one.

More than half of today’s global consumers haveĀ avoided a brand because of a bad experience they’ve had in the last year. Since our inception, we’ve believed experiences create loyal customers, and that a focus on customer experience (CX) is the biggest competitive differentiator for today’s companies. But creating a holistic CX strategy, one that delights customers throughout the journey and across touchpoints, is a big challenge. It’s a challenge that calls for the insight and skills of a seasoned strategic partner.

Hero Digital is that trusted partner for top brands. We help envision and implement customer experiences from acquisition through loyalty. As one of Inc.’s hottest companies, we’ve developed a reputation for relentless execution. Our clients choose us because of our multidisciplinary teams, collaborative leadership, and fast results. They continue to come back to us because we deeply understand their business goals and excel at exceeding their expectations for growth.

Our Work and Culture Win Awards

IMA Winner 2018 logo
Creativity International Awards logo
Clutch top digital marketing agencies award logo 2017
Philly.com top work places 2017 award logo
Soaring 76 logo
CA logo
Davey Awards silver winner logo