Seekers of truth. Creators of beauty. Agents of change.
Powered by Diversity
Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.
United in Purpose
We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.
Trust in Truth
We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.
Our teams in action
"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."
Born to do customer experience. Architected to help brands Invent, Transform, and Perform.
Born
2014
Born at the dawn of the customer experience era.
Employees
420
Fully scaled across all customer experience disciplines.
Collaboration centers
5
Able to link arms with clients in all parts of North America.
Unified company
1
One integrated team united behind client growth goals.
Hundreds of one-of-a-kind problem solvers, endless potential
Join the TeamClient Services

Kathryn Harvey
SVP, Client Partner
Creative

"The strategy behind every good experience starts at the same place: empathy. While technologies and trends change with time, human needs do not. A great experience is timeless."
Katie Templin
VP, Creative Director
Delivery Management

Karen Newman
VP, Delivery Management
Strategy

Christopher Westall
SVP, Strategy
Technology

John Kepler
SVP, Engineering
Data & Insights

Nikki Maloney-Ballard
VP, Data & Insights
Marketing Services

"Digital marketing requires data, inspiration and innovation. Translating data and insights into truth and action is how Hero moves the needle."
Jenean Chapman
VP, Marketing Services
Leadership

Jay Dettling
Chief Executive Officer

Patrick Frend
President

Erin Lynch
Chief Creative Officer

David Kilimnik
Chief Development Officer

Kelli Trujillo
Chief People Officer

Kenneth Parks
Chief Marketing Officer

Iser Cukierman
Chief Financial Officer

Georgina Forster
Managing Director, Hero West

Danielle Rossi
Managing Director, Hero East

Mark Patten
Executive Director, Delivery Operations

Jerry Orabona
EVP, Technology

Arun Kumar
EVP, Data & Insights
