Seekers of truth. Creators of beauty. Agents of change.
Powered by Diversity
Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.
United in Purpose
We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.
Trust in Truth
We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.
Our teams in action
"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."
Born to do customer experience. Architected to help brands Invent, Transform, and Perform.
Born
2014
Born at the dawn of the customer experience era.
Employees
480
Fully scaled across all customer experience disciplines.
Collaboration centers
5
Able to link arms with clients in all parts of Americas.
Unified company
1
One integrated team united behind client growth goals.
Hundreds of one-of-a-kind problem solvers, endless potential
Join the TeamLeadership

Jay Dettling
Chief Executive Officer

Scott Webb
Chief Commercial Officer

Kate Kjellberg
SVP, Employee Experience

Kenneth Parks
Chief Marketing Officer

Jim Sherman
Chief Financial Office

David Kilimnik
Chief Development Officer—Managing Director, West

Danielle Rossi
Managing Director, Northeast

David Harrelson
Managing Director, Southeast

Dan Neiweem
Managing Director, Central

Mark Patten
EVP, Head of Delivery and Practices

Michelle Berryman
Executive Creative Director

Arun Kumar
EVP, Data & Insights

Chris Kostakis
Chief Technology Officer

Kevin Hanley
EVP, Marketing Services

Pam Butkowski
SVP, Delivery Management

Victoria Phillips
Head of Delivery Operations
