Brands today compete and grow via a relentless focus on the customer. Digital leaders must create the vision, delight their customers, and guide their brand into the future. Hero Digital is the independent customer experience agency that turns that vision into reality—crafting iconic experiences, building customer loyalty, and delivering results. Our lean multidisciplinary teams are led by practitioners and offer a rare combination of digital skills and a masterful use of data and technology that delivers quick results.

Meet our Leadership Team

David Kilimnik
Chief Executive Officer LinkedIn
Aaron Maass
Senior Vice President, Data and Insights LinkedIn
Brian Berri
Senior Vice President, Finance LinkedIn
Carl Agers
Executive Vice President, Strategy LinkedIn
Danielle Rossi
Senior Vice President, Client Services LinkedIn
David Woolery
Senior Vice President, Client Services LinkedIn
Great place with the right mix of entrepreneurial energy and defined vision.
Gary Finn
Executive Creative Director LinkedIn
Jerry Orabona
Senior Vice President, Technology LinkedIn
John Kepler
Senior Vice President, Engineering LinkedIn
Jon Eberly
Executive Vice President, Client Services LinkedIn
Diversity of all things is part of our recipe for excellence.
Kate Dalbey
Senior Vice President, Client Services LinkedIn
Katherine Owen
Vice President, Employee Experience LinkedIn
Kelli Trujillo
Senior Vice President, Employee Experience LinkedIn
Kenneth Parks
Chief Marketing Officer LinkedIn
Kevin Hanley
Senior Vice President, Marketing Services LinkedIn
Kevin Lazorik
General Manager, San Francisco LinkedIn
Kristine Stebbins
Managing Director LinkedIn
Mark Patten
General Manager, Philadelphia LinkedIn
We push ourselves to do our best work + have resolve when unexpected challenges arise.
Nick Gerostathos
Chief Financial Officer
Owen Frivold
Senior Vice President, Client Services LinkedIn
Robert Fisher
Executive Creative Director LinkedIn
Sam Leone
Senior Vice President, Project Management LinkedIn
Stuart Coleman
Senior Vice President, Strategy and Development LinkedIn
Sasha Pfandt
Senior Vice President, Engineering LinkedIn
Todd Duchynski
Senior Vice President, Delivery and Operations LinkedIn
Tony Rems
Chief Technology Officer LinkedIn
Todd Zerger
Executive Creative Director LinkedIn

Customer focus - job one since day one.

More than half of today’s global consumers have avoided a brand because of a bad experience they’ve had in the last year. Since our inception, we’ve believed experiences create loyal customers, and that a focus on customer experience (CX) is the biggest competitive differentiator for today’s companies. But creating a holistic CX strategy, one that delights customers throughout the journey and across touchpoints, is a big challenge. It’s a challenge that calls for the insight and skills of a seasoned strategic partner.

Hero Digital is that trusted partner for top brands. We help envision and implement customer experiences from acquisition through loyalty. As one of Inc.’s hottest companies, we’ve developed a reputation for relentless execution. Our clients choose us because of our multidisciplinary teams, collaborative leadership, and fast results. They continue to come back to us because we deeply understand their business goals and excel at exceeding their expectations for growth.

Our Work and Culture Win Awards

IMA Winner 2018 logo
Inc. 500 logo
Creativity International Awards logo
Clutch top digital marketing agencies award logo 2017 top work places 2017 award logo
Soaring 76 logo
CA logo
Davey Awards silver winner logo