Seekers of truth. Creators of beauty. Agents of change.

Powered by Diversity

Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.

United in Purpose

We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.

Trust in Truth

We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.

Our teams in action

"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."

Heather Alter, Sr. Director, Digital Brand Experience, Gigamon

Born to do customer experience. Architected to help brands Invent, Transform, and Perform.

Born

2014

Born at the dawn of the customer experience era.

Employees

420

Fully scaled across all customer experience disciplines.

Collaboration centers

5

Able to link arms with clients in all parts of North America.

Unified company

1

One integrated team united behind client growth goals.

Hundreds of one-of-a-kind problem solvers, endless potential

Join the Team

Client Services

Jessica Gehring VP, Client Services

Creative

"The strategy behind every good experience starts at the same place: empathy. While technologies and trends change with time, human needs do not. A great experience is timeless."
Katie Templin VP, Creative Director

Delivery Management

Karen Newman VP, Delivery Management

Strategy

Kerri Drozd SVP, Strategy

Technology

John Kepler SVP, Engineering

Data & Insights

Nikki Maloney-Ballard VP, Data & Insights

Marketing Services

"Don't be afraid to challenge the status quo. It has only been done that way for so long because no one bothered to dream up a new way."
Nedra Hutton VP, Marketing Services

Leadership

Erin Lynch Chief Creative Officer
Kelli Trujillo Chief People Officer
Kenneth Parks Chief Marketing Officer
Iser Cukierman Chief Financial Officer
Danielle Rossi Managing Director, Hero East
Georgina Forster Managing Director, Hero West
Mark Patten Executive Director, Delivery Operations
Jerry Orabona EVP, Technology
Arun Kumar EVP, Data & Insights

Join the Movement

See our Careers