Seekers of truth. Creators of beauty. Agents of change.
Powered by Diversity
Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.
United in Purpose
We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.
Trust in Truth
We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.
Our teams in action
"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."
Born to do customer experience. Architected to help brands Invent, Transform, and Perform.
Born
2014
Born at the dawn of the customer experience era.
Employees
420
Fully scaled across all customer experience disciplines.
Collaboration centers
5
Able to link arms with clients in all parts of North America.
Unified company
1
One integrated team united behind client growth goals.
Hundreds of one-of-a-kind problem solvers, endless potential
Join the TeamClient Services
Jessica Gehring
VP, Client Services
Creative
"The strategy behind every good experience starts at the same place: empathy. While technologies and trends change with time, human needs do not. A great experience is timeless."
Katie Templin
VP, Creative Director
Delivery Management
Karen Newman
VP, Delivery Management
Strategy
Kerri Drozd
SVP, Strategy
Technology
John Kepler
SVP, Engineering
Data & Insights
Nikki Maloney-Ballard
VP, Data & Insights
Marketing Services
"Don't be afraid to challenge the status quo. It has only been done that way for so long because no one bothered to dream up a new way."
Nedra Hutton
VP, Marketing Services
Leadership
David Kilimnik
Chief Executive Officer
Patrick Frend
President
Erin Lynch
Chief Creative Officer
Kelli Trujillo
Chief People Officer
Kenneth Parks
Chief Marketing Officer
Iser Cukierman
Chief Financial Officer
Danielle Rossi
Managing Director, Hero East
Georgina Forster
Managing Director, Hero West
Mark Patten
Executive Director, Delivery Operations
Jerry Orabona
EVP, Technology
Arun Kumar
EVP, Data & Insights
