Unlock the power of AI to positively impact customer experience, operational efficiency, and business management.
- AI & Insights Activation
CampaignResearch AI Readiness Report
By trying to keep up with the hype, business leaders aren’t taking the necessary steps to prepare for AI customer experience success.
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“AI isn’t a switch that can be flipped. There’s a learning curve that requires many inputs and training.”
Meet our Specialists
Innovation & Value Strategy
01.
Take a strategic approach to AI that prioritizes increased cost efficiencies, improved customer experiences, better decision-making, and high ethical standards.
01.
AI Strategy and Roadmap
Identify clear use cases for AI, diving deep into your current data, technology, and process to help understand gaps and build a roadmap for successful AI deployment.
02.
Partner AI Capability Enablement
Realize the full power of your partner technology investments by enabling embedded AI capabilities with tools such as Adobe Target and Marketo, Salesforce Commerce Cloud, Optimizely Experimentation, and Adobe Sensei GenAI.
03.
Custom AI Enablement
Enhance service quality and customer engagement, and develop new GTM approaches by deploying AI models trained on your internal data.
Our Impact
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Member experience conversion rate for Gelesis
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Identified opportunity for call volume reduction for AmeriGas
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Faster time to analysis for a large consumer bank’s quarterly customer survey
“Hero has the right balance of strategy and tactical execution...delivering a mature program that, frankly, we don’t deserve to have yet.”
Lance Tyler, SVP Marketing at Gelesis
