COVID-19 Impact Archives

Healthcare feels like it’s been on the verge of transformation for years, if not decades. Unlike retail, tech, or even […]

Loyalty in healthcare: Solving for evolving patient experience needs

In a survey conducted by Hero Digital in August 2020, only about half of patients reported feeling loyal to their

In this episode we talk with Rhona Bradshaw, SVP Consumer Experience Transformation at Comcast Xfinity. She shares an insider view

Consumer behavior and spending habits have changed significantly since the start of the pandemic — because of circumstance, necessity, or

In a general sense, ‘digital transformation’ could be described as transitioning customers who do not use digital technologies into those

While the COVID-19 pandemic has impacted nearly everyone across the globe, each person’s experience is unique. Factors such as age,

If you’ve been feeling the urge to find new series to stave off cabin fever under quarantine, you’re not alone.

At a time when COVID-19 is having profound implications on all aspects of daily life for people around the world,

The global COVID-19 pandemic has created a wide range of new business challenges for B2B companies. One of the most

As of the time I’m writing this, there are over 2.5 billion search results for “account-based marketing.” So, what on