Salesforce
We drive growth and operational efficiency for the world’s leading brands by leveraging Salesforce in the enterprise ecosystem.
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Meet our Specialists
Our Salesforce multi-cloud experts help you activate the full power of data and AI. By uniting sales, service, marketing, commerce, and IT teams with a single, shared view of customers, we partner with you to get the most value from your Salesforce investment. No matter where you are on your Salesforce journey, Hero Digital helps you get to What’s Next.
We offer a full spectrum of Salesforce multi-cloud services fueled by our Invent-Transform-Perform approach. Our top focus is helping business leaders activate Data Cloud, accelerate their use of AI, and improve revenue operations.
Data Cloud Activation
Shift from a disparate ecosystem of point solutions to a connected, AI-ready strategy with secure and compliant data at the core.
Einstein AI Acceleration
Establish an AI roadmap that starts with outcomes and considers governance, data, and quality to produce use cases over time.
RevOps Enhancements
Effectively track revenue attribution and funnel measurement. Our Salesforce RevOps solutions improve the clarity of sales performance and produce actionable insights to drive results.
Brenntag, a global leader in chemical distribution, faced the challenge of managing extensive customer data across their Salesforce environment. The problem was Brenntag’s data was fragmented, which caused duplication and inefficiencies that hindered various teams, including sales and service representatives.
Accessing critical customer information often required navigating multiple Salesforce screens and conducting time-consuming lookups. Brenntag sought a solution that would streamline data management, eliminate redundancy, and provide a comprehensive view of customer interactions.
Hero was selected to revamp Brenntag’s customer data landscape. Leveraging our deep understanding of Salesforce platform capabilities, customer and sales data modeling, and sales business process enablement, we configured multiple Salesforce products including Sales, Service, Commerce, and Marketing to enable cross-persona use cases that fueled efficient growth and end-to-end visibility.
Hero's Salesforce Offerings
In addition to Salesforce-centric digital transformation and implementation, Hero Digital has increased focus and value acceleration offerings. This makes us unique, special, and different in the Salesforce partner ecosystem.
B2B Loyalty Accelerator
Power profitable growth while leveraging the power of Salesforce Loyalty and Commerce to increase Customer Lifetime Value and Average Order Value while improving NPS and CSAT.
Capital-Efficient Portals
Take a capital-efficient approach to operational efficiency and growth while collecting data and analytics that will fuel the next wave of personalization and AI-powered insights across Sales, Marketing, and Operations within and outside the portal.
Composable Commerce Accelerator
Launch a composable commerce storefront and get transactional rapidly with room to scale. Drive channel growth, channel-influenced growth, and operational efficiency with B2C or B2B Commerce Cloud.
Product Data Operations
Unlock the value of omnichannel product data and content on demand to facilitate enhanced governance of product information and reach across multiple internal channels.
Data Cloud Activation
Activate the customer data siloed in pockets of your organization to unleash the power of the Salesforce C360 ecosystem.
Einstein AI Accelerator
Identify your company’s current usage of embedded AI capabilities, evaluate your readiness for activation, and develop a prioritized roadmap to amplify the impact of Einstein AI.
Projects, research, and perspectives…
