Partners

Salesforce

As a Salesforce multi-cloud consulting partner, Hero Digital helps brands innovate and connect in today’s digital marketplace. 

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MULTI-CLOUD PARTNER
500+ SALESFORCE IMPLEMENTATIONS
EXPERIENCE IN 6+ CLOUDS
Overview
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Hero Digital at Salesforce Connections

Connections is coming up and our Salesforce multi-cloud experts are excited to meet you in Chicago.
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Meet our Heros

Meet our Specialists

Innovation & Value Strategy
01.

Bryan Dohmen

Senior Director, Strategy

I believe that a well-defined problem is halfway to being solved. As Senior Director of Strategy at Hero Digital, I have a passion for connecting with businesses and teams to explore innovative ways of enhancing customer engagement through superior products and services. I bring a unique perspective to strategic planning and execution and I enjoy navigating complex challenges to drive impactful outcomes. 

02.

Arun Kumar

EVP, Data & AI

I believe organizations need to combine technology at scale with the power of human insight and empathy to develop meaningful, relevant, and experience-based relationships. I have led teams for some of the top agencies in the world including Wunderman Thompson and Publicis Sapient and helped build multi-channel touchpoints and direct-to-consumer strategies for brands like The American Red Cross, Bose, Carnival, Newell Brands, and TD Bank. 

Our Salesforce multi-cloud experts help you activate the full power of data and AI. By uniting sales, service, marketing, commerce, and IT teams with a single, shared view of customers, we partner with you to get the most value from your Salesforce investment.

Hero Digital’s Salesforce practice is anchored in both B2C and B2B Commerce, Order Management (OMS), and Marketing Cloud. These cloud practices are complemented by our Data Cloud, Sales, Service, and Experience (Core) Cloud expertise.

01.

Commerce Cloud

Empower your customers to purchase anywhere, anytime—and increase digital revenue for your business, whether direct-to-consumer, business–to–business or a mix of both.
02.

Order Management

Manage the full intra-order lifecycle, gain real-time visibility, and optimize cost through strategic order orchestration.
03.

Marketing Cloud

Leverage AI and a single view of customer data to deliver consistent branding and messaging across every touchpoint, ultimately increasing conversions and loyalty.
04.

New Product and Service Innovation

Define the financial outcomes you expect to achieve through customer experience investments that address new or unmet target customer needs.
Our Impact
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Client Insights

Brenntag’s Digital Transformation

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Brenntag, a global leader in chemical distribution, faced the challenge of managing extensive customer data across their Salesforce environment. The problem was Brenntag’s data was fragmented, which caused duplication and inefficiencies that hindered various teams, including sales and service representatives.

Accessing critical customer information often required navigating multiple Salesforce screens and conducting time-consuming lookups. Brenntag sought a solution that would streamline data management, eliminate redundancy, and provide a comprehensive view of customer interactions.

Hero was selected to revamp Brenntag’s customer data landscape. Leveraging our deep understanding of Salesforce platform capabilities, customer and sales data modeling, and sales business process enablement, we configured multiple Salesforce products including Sales, Service, Commerce, and Marketing to enable cross-persona use cases that fueled efficient growth and end-to-end visibility.

$ 0 M
Increase in revenue within 6 months post-launch
100 k
Online products sold
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Multi-cloud Expertise

Hero's Salesforce Offerings

In addition to Salesforce-centric digital transformation and implementation, Hero Digital has increased focus and value acceleration offerings. This makes us unique, special, and different in the Salesforce partner ecosystem.

B2B Loyalty Acceleration

Power profitable growth while leveraging the power of Salesforce Loyalty and Commerce to increase Customer Lifetime Value and Average Order Value while improving NPS and CSAT.

Capital-Efficient Portals

Take a capital-efficient approach to operational efficiency and growth while collecting data and analytics that will fuel the next wave of personalization and AI-powered insights across Sales, Marketing, and Operations within and outside the portal.

Data Cloud Activation

Activate the customer data siloed in pockets of your organization to unleash the power of the Salesforce C360 ecosystem.

Einstein-GPT Readiness Assessment

Deliver quick wins in your AI journey with our Einstein-GPT readiness assessment. Partnering with Salesforce, Hero has launched a cloud-by-cloud use case framework to rapidly incorporate the AI efficiency you have readily available into your operations.

Product Data Operations

Unlock the value of omnichannel product data and content on demand to facilitate enhanced governance of product information and reach across multiple internal channels.

Order Servicing

Reduce service time through automation and self-service, improve sales productivity and trust, and realize ROI by lowering operational costs and increasing sales revenue and customer satisfaction.

SALESFORCE INSIGHTS

Projects, research, and perspectives…

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