Perspectives

7 Sep 2017

Welcome, Delphic Digital

Today is an amazing day at Hero. We’ve announced the acquisition of Delphic Digital, a customer experience (CX) agency located in Philadelphia.…

31 Aug 2017

Jive Abandons External Communities

This past Tuesday, Jive Software announced they are exiting the external community market. Lithium Technologies has acquired Jive-x, in a deal that…

28 Aug 2017

What We’re Reading at Hero

We’re a curious bunch here at Hero.  And perhaps nowhere do our diverse and eclectic interests emerge more than in our monthly…

8 Aug 2017

User Onboarding Etiquette

User onboarding is a UX term used to describe the initial first-touch interactions between a customer and a digital product. Through tutorial…