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Adobe Summit ⁠— The Digital Experience Conference

Adobe Summit is the premier event for digital marketers and advertisers to learn about and share key strategies for driving marketing innovation. Attend Summit to learn how you can create, measure, and optimize digital experiences to revolutionize how the world engages with ideas and information. Use discount code “20SSDP” when you register to get $400 off, compliments of Hero Digital.

Visit us for a moment of zen

Think about the last time you had an incredible customer experience. Was the time and money you spent worth it? Brands with the most memorable moments (that have made you a loyal customer) have one thing in common: they deeply understand human nature

Swing by Hero’s booth (#323) for a much-needed moment of Zen. In our sanctuary, you’ll uncover some unexpected truth(s) of human behavior — the key to unlocking meaningful engagement. Visitors are invited to play our human behavior game, register to win some awesome prizes, and chat about the future of customer experience.

Meet with us

Attend our breakout

“How Comcast is transforming customer experiences with moments of Truth & Beauty”

Date: Tuesday, March 31
Time: 5:00pm – 6:00pm
Speakers: Kenneth Parks, CMO, Hero Digital and Rhona Bradshaw, SVP Consumer Experience Transformation, Comcast

How can brands regain consumer trust through digital adoption? By focusing on what people really want – more moments of Truth & Beauty, where what’s good for people is good for business. Comcast’s new head of transformation and innovation will share how brands can transform their CX approach and place their customers at the center of their business with human-designed experiences that deliver value for people and business.

Add to schedule

Join us for a private comedy show

Human Truth: A Comedian + Science + You

You’re invited to join Hero and fellow attendees for laughs, cocktails and small bites at Rosina Cocktail Lounge. Entertaining us for the evening will be comedian and podcast host Shane Mauss. With his unique blend of humor, insights, and storytelling, he has appeared on Comedy Central, Jimmy Kimmel Live, Conan, The Joe Rogan Experience and more.

  • Date: Tuesday, March 31
  • Time: 9:00pm – 12:00am
  • Location: Rosina Cocktail Lounge in The Venetian

Pencil us in for a meal

Step away from the hustle and bustle of Adobe Summit and join us for a roundtable meal with your peers and CX experts from Hero and Adobe. Make meaningful human connections that will expand your network over delicious bites and interesting conversation.

  • Tuesday at 11:30am | SUGARCANE raw bar grill
  • Tuesday at 7:15pm | Bouchon
  • Wednesday at 12:00pm | Delmonico Steakhouse
  • Wednesday at 6:45pm | Mott 32

Join us for cocktails + adventure

Customer experience at the speed of Vegas

On the eve of Adobe Summit, Hero Digital and invite you to kick back and enjoy upscale Mexican fare and margaritas on the rooftop at Chayo Mexican Kitchen + Tequila Bar. Feeling adventurous? Join us at the FLY LINQ Zipline immediately after the happy hour to soar across the LINQ Promenade from 12 stories up.


Who you'll see at Summit

David Kilimnik
Chief Executive Officer
Meet with Dave


Patrick Frend
Meet with Pat

Tony Rems
Chief Technology Officer
Meet with Tony

Kenneth Parks
Chief Marketing Officer
Meet with Kenneth


George Haenisch
VP, Alliances
Meet with George

Arun Kumar
SVP, Data & Insights 
Meet with Arun

Pete Peralta
SVP, Client Services
Meet with Pete


Danielle Rossi
SVP, Client Services
Meet with Danielle

Carl Agers
EVP, Strategy
Meet with Carl

Tom Hayden
VP, New Business
Meet with Tom

Kevin Hanley
SVP, Marketing Services
Meet with Kevin

Chris Parisi
SVP, Technology
Meet with Chris


Brian Maschler
Exec. Creative Director
Meet with Brian

Hillary Weber-Gale
Creative Director
Meet with Hillary

Ron D’Amico
VP, Marketing Brand 
Meet with Ron

Explore our Adobe work and points of view

Comcast: Staying connected – with no strings attached

When Comcast discovered that a large contingent of customers preferred contract-free commitments, they needed a simple, transparent and flexible prepaid customer experience that gave people a sense of control and freedom. By understanding and anticipating customers’ needs, we created a seamless, intuitive payment platform.

The Cosmopolitan of Las Vegas: The impact of “Identity”

When The Cosmopolitan came to us to turbocharge their membership and rewards program, Identity, we anchored around a powerful human truth: No one wants to feel like a stranger. Our strategy wasn’t simply about identifying guests’ likes and dislikes. It was about making them feel recognized, understood, and appreciated at every turn.

How AEM Experience Fragments will empower your CX

Omnichannel customer experiences have become table stakes for a brand’s success, and brands are constantly looking for new, efficient ways to meet their audiences’ expectations. Enter Experience Fragments in Adobe Experience Manager (AEM) that have streamlined the process of developing unique content for each customer, delivering more meaningful experiences at scale. 

AEM 6.5 – What’s new and should you upgrade?

Adobe Experience Manager (AEM) 6.5 has just been released, and Adobe specialists are buzzing about new features that offer a stronger infrastructure to deliver better customer experiences. But what’s new in AEM 6.5, and is it worth the upgrade? Let’s take a look.

About Hero Digital

Hero Digital is a leading independent customer experience company born in California at the intersection of business, design, and technology. Our purpose is to bring moments of Truth & Beauty into people’s lives by creating customer experiences that are good for people and good for business. A proud Adobe Gold partner with a Global Specialization in Adobe Experience Manager, we’ve delivered 300+ projects on the Adobe platform.