Getting beyond the either/or of virtual vs.
From the consumer perspective, where are the greatest opportunities for expanding virtual healthcare? And how can healthcare providers testing these new waters deliver a personal, patient-first virtual care experience on par with in-person visits?
This research report examines different care contexts to identify where virtual makes sense – and where it may not. It reveals patient expectations and preferences for interacting with providers – and where technology needs to be supplemented with a human touch.
Get your copy of the report.
Some key insights from the latest findings…
- Telehealth adoption and openness surged over the past year, with 83% of patients now saying they are willing to seek virtual care
- Non-urgent sick and wellness visits offer an easy gateway to Telehealth, while the frequency of visits for ongoing condition management makes it a good fit for virtual care
- Nearly 70% of patients still feel that in-person care is more reliable, though they remain open to telehealth
- While digital experience is less of an “expectation” in healthcare, it is becoming more of a differentiator with over half (56%) of customers expecting easy digital experiences and even more (61%) expecting telehealth options
More research and perspectives
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Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. We’ve worked with healthcare leaders like Sunrise Senior Living, Spaulding Rehabilitation Network, and Universal Health Services, Inc. to create patient-first experiences that help people get back to engaging with life instead of with healthcare.
Talk to us about orchestrating and architecting a reimagined customer experience, including customer experience blueprints, digital transformation roadmaps, partner ecosystems, and more.Contact us