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Some key insights from the latest findings…

  • Across healthcare relationships, only about 50% of patients feel loyal to their regular providers.
  • While younger and more urban patients were already open to switching providers pre-pandemic, COVID-19 has acted as a general accelerant.
  • Disruptions from COVID-19 could lead to 25 million people considering a switch of their regular healthcare providers.
  • Patients who are the most at risk following COVID-19 disruptions are the most influenced by availability and technology offered by their doctors.

More research and perspectives

Preparing for Healthcare’s Next Act

The future of care is not just convenient and virtual-first, but designed around the customers’ needs. Download our latest special report for a deep dive into three macro-trends powering this movement — plus actionable steps and tools for getting started with a reimagined customer experience.

An emerging digital audience: First-time telehealth adopters

Our latest study reveals what first-time telehealth adopters can tell us about the virtual future of healthcare. This report provides an overview of first-time telehealth adopters, including their overall preferences and behaviors, to help you prepare for what’s next in healthcare.

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A new kind of Customer Experience Company.

Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. We’ve worked with healthcare leaders like Sunrise Senior Living, Spaulding Rehabilitation Network, and Universal Health Services, Inc. to create patient-first experiences that help people get back to engaging with life instead of with healthcare.

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