How to optimize your content for voice search
Did you know that one in six Americans use voice assistants? More than 39 million people across the United States […]
Insights
Hero Digital executives on analytics, CX, and personalization
Hero Digital, an independent customer experience agency, is one of the many technology partners that utilize the Sitecore platform for
The top 6 emotional brand connections that build loyalty
Customer experience design is all about putting the customer first to build and deliver solutions that are both memorably helpful
Customer experience can’t be fixed with technology alone
In today’s market, “this is the way we’ve always done it” is the most dangerous mind-set a retailer can
Data: The most essential ingredient for an AI-driven experience strategy
Artificial intelligence (AI) in pop culture often imagines a futuristic world in which every car is self-driving and every home
Designing the digital experience: How your intranet strategy can drive employee engagement
As companies focus increased resources on developing frictionless, enjoyable digital experiences for customers, it’s important to remember the digital employee
How to win at digital transformation
Digital transformation has been a red-hot topic of conversation across corporate board rooms and C-suites. Due to the threat of
Our customer experience maturity model
It’s no secret that customer experience (CX) is crucial. Salesforce reports that 80% of consumers value a company’s experience just
How direct-to-consumer brands are setting the standard for a better retail experience
Originally published in Forbes The direct-to-consumer (DTC) model isn’t entirely new, but in recent years we’ve seen an increasing number
How to drive innovation with design: A DesignPhiladelphia recap
What exactly is innovation? The term is coined as the key to the future in the modern world of business,