Useful for all: Why digital accessibility should be your top CX priority
While emotional brand experiences were a huge focus for the 2018 digital landscape, accessibility is increasingly front-and-center in conversations about […]
Insights
What does “data-driven” really mean?
In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a
AEM 6.5 – What’s new and should you upgrade?
Adobe Experience Manager (AEM) 6.5 has just been released, and Adobe specialists are buzzing about new features that offer a
Patient-first is the path forward for healthcare providers
We are living in an exciting age of digital transformation. All around us, industries are adapting (hi, grocery delivery service Instacart!)
Meet Hero Digital at Adobe Summit 2019
It’s the event that puts customer experiences first and where brands let their creativity go wild: Adobe Summit (March 26-28)
3 critical questions analysts aren’t asking their stakeholders with Aaron Maass
It’s a familiar scene: you’re in a meeting, and someone projects a dashboard with graphs of your marketing campaign outcomes.
A day in the life as an agency office manager
As an office manager at a fast-paced creative agency like Hero Digital, no day is ever the same (except for
The top 8 innovative retail experiences in San Francisco
Every day there’s a new article about the demise of retail. Whether it’s the diminishing market cap of Macy’s on
Your patients are customers – Treat them like it
Many healthcare companies are lagging behind on the urgent need for customer experience management in their organizations. A study from
Alexa, what is the future of paid voice search?
It’s safe to say that voice assistants are no longer just the plot of sci-fi movies. Nearly one in five