Senior Manager Engineering

ColombiaLocation

Overview

At Hero Digital, our Managed Service practice is a virtual operations team that provides end-to-end support for our clients so that they can achieve their business outcomes 24x7. Our support capabilities span the Adobe, Salesforce, Salsify and Drupal platforms both from a technical development perspective as well as integrated marketing.

Our team make-up is diverse including customer success managers, technical leads, developers, analysts across business, technology and testing as well as integrated marketing specialists. Our team members work across multiple client projects at once requiring them to have strong organization and communication skills. Every problem that comes our way is unique, requiring our team members to have an analytical mind, a passion for problem-solving, and a willingness to jump in to support fellow team members.

We are looking for an Engineering Senior Manager to join the team at Hero Digital. Do you love leading engineering efforts for a variety of projects? Are you comfortable owning multiple tracks of work and playing a variety of roles? Are you an inspirational leader who enjoys mentoring junior staff? If so, you are the right person for this job.

What you’ll do

Lead the engineering effort for small to medium projects, own multiple tracks of work for larger engagements, or lead engineering effort for multiple projects.
Mentor other engineers on the team at Hero, helping to define their career growth and trajectory.
Scope and estimate new work requests, from service integrations to full scale CMS implementations.
Work directly with the clients' technical staff to establish relationship and trust.
Participate in client management activities including business development, scoping, and managing development sprint activities.
Join a growing team with opportunities for advancement.
Help define the technical vision and direction of our engineering practice.
Actively identify and manage risk on projects.
Ensure proper coding techniques, completing code reviews and mentoring individual developers.
Learn new technologies that are being used by our customers.
Participate in Managed Services On-Call rotation providing 24/7 support for clients.
Enhance your existing skills and learn new ones.
Represent Hero Digital in the engineering community, and help with recruiting/hiring.

Who you are

You should have serious Engineering and Architecture chops and love leading web projects, mentoring engineers, and exploring the state-of-the-art of technology.

Demonstrate expertise in one or more digital marketing stacks (e.g., Sitecore, EPiServer) or across multiple solutions within an experience marketing products suite (e.g. Web, DAM, Analytics, Email Marketing)
Expert knowledge is required in the following:
C#, ASP.NET MVC, SQL
Experience with HTML/CSS/JavaScript and at least one frontend framework (e.g. React, Vue, Angular).
Experience with DevOps pipelines and tools (Git, Jenkins, TeamCity, Docker, Chef, etc.) and one or more cloud infrastructure providers (AWS, Azure, GCP, OpenStack).
10+ years of professional software/web development experience.
Experience as a Tech Lead for projects, including estimation, scoping, managing project engineering teams, client management, and successful delivery.
Demonstrable experience managing a team of Engineers.
Experience working within a collaborative, cross-functional agency environment, particularly with QA analysts, UX and Visual designers, strategy, and business analysts.
Experience participating in client management activities including business development, scoping, and managing development sprint activities.
Experience crafting, implementing, and supporting private, public, or hybrid clouds and associated management tools.
Degree in Computer Science, or other relevant experience.
A seasoned professional web developer with 7-10 years of direct web application development experience in C# and ASP.NET MVC.
An experienced solution architect, able to lead the engineering effort for small-medium sized web applications using best-of-breed digital marketing stacks such as Sitecore, EPiServer, AEM, Marketo, and Salesforce.
Able to clarify unclear requirements by understanding the problem and asking the right questions.
An excellent cross-team communicator, able to distill complex information into simple terms.
Intellectually curious, striving to understand how the world works.

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.

Core Values:

Perspective- We solve our clients’ hardest problems with diverse thinking from everyone in our entire organization of experienced professionals.
Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.

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