We are looking for a visionary designer who is ready to and capable of tackling some deep, challenging design problems, and coming up with elegant solutions that will improve the customer experience. This role can be performed remotely, but general work hours will be PST/CST time zone

We have both contract and full time opportunities available at both mid and senior levels. 

What you'll do

  • Work with project managers and stakeholders to identify and understand business requests, requirements, and deliverables.
  • Construct a user experience strategy that addresses the project's business objectives, key performance indicators, and the target audience(s).
  • Develop a full spectrum of innovate design solutions that can both satisfy the business goals of the stakeholder and addresses the needs of the target user.
  • Map out user flows, diagrams and models to facilitate discussions around complex topics.
  • Push the boundaries of the current interaction models to create a better user experience and more engaging storytelling experience.
  • Create pixel-perfect wireframes, screen layouts, navigation systems, and user interface elements within a strict set of brand guidelines. Consider all screen sizes and devices (desktop, tablet, mobile).
  • Create prototypes to assist in pushing concepts forward and through approval process.
  • Present your work to internal team members, creative directors, and stakeholders. Be able to defend your opinions during reviews but know how and when to receive feedback and constructive criticism.
  • Collaborate with interdisciplinary project teams of designers, art directors, and copywriters.

Who you are

  • 5+ years of professional experience as a user experience designer, interaction designer, information architect, or similar role. 
  • Bachelor's degree preferred, with multidisciplinary backgrounds such as psychology, computer science, information sciences, human/computer interface design or commerce/business.
  • An exceptional eye for pixel-perfect detail. Ability to produce high-fidelity (pixel-perfect) wireframes & design comps, rapidly with a propensity towards simplification.
  • A passion for improving and promulgating design processes. 
  • Must be process driven, possess strong interaction design skills, careful attention to detail and have a solid understanding of user centered design principles.
  • Mobile design experience.
  • Previous experience working on e-commerce is a plus
  • Strong up-to-date body of work and online portfolio (this is a must-have) that is impressive immediately. Portfolio/work samples must demonstrate experience creating great user-centered design solutions, wireframes and prototypes.  
  • Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
  • Proven interpersonal skills, client relation skills and ability to work in a team environment
  • Fluency in Sketch, Figma, Adobe Photoshop, Illustrator, Keynote, and a solid knowledge of HTML/CSS and rapid prototyping tools
  • Experience using Principle or positive attitude to jump in and learn
  • US Work Permit required

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

Who we are

We are building the leading independent customer experience agency in North America. We partner with brands on their biggest opportunities, driving their growth through a relentless focus on the customer. Hero Digital helps turn vision into reality—crafting iconic experiences, and building customer loyalty. Led by the experts in strategy, marketing, data, design, and technology, we work in lean teams who focus on solving client problems and delivering results at market speed. As a trusted advisor to the world’s best brands, we have created experiences that have defined companies like Western Digital, Sephora, Salesforce, and Aramark.

Do you share the values that set our company apart?     

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are genuine, entrepreneurial, collaborative, nimble, and dedicated.  

As an entrepreneurial firm, we celebrate leaders at all levels who take risks and make magic happen. We believe in warm, direct, and genuine communications with our clients and with each other. As a collaborative company, we believe that no one will be as successful alone as the team will be when working together. Being nimble in our approach makes our work more fun and our customers happier. We are dedicated to our goals. The commitment we make to our work is the source of our pride and the basis of our reputation.

Finally, we believe that diverse teams make innovation possible and that it is a business imperative to build a company reflecting the world we live in today. We are an equal opportunity employer that welcomes people of all backgrounds, experiences, abilities, and perspectives.



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