Loyalty in healthcare: Solving for evolving patient experience needs
In a survey conducted by Hero Digital in August 2020, only about half of patients reported feeling loyal to their […]
The state of consumer spending: Implications for financial institutions
Consumer behavior and spending habits have changed significantly since the start of the pandemic — because of circumstance, necessity, or
Unlocking digital banking audience opportunities
In a general sense, ‘digital transformation’ could be described as transitioning customers who do not use digital technologies into those
90% of people changed their lifestyle habits during the crisis
While the COVID-19 pandemic has impacted nearly everyone across the globe, each person’s experience is unique. Factors such as age,