Retail & Consumer Goods Personalization Playbook

Solve your personalization problems with intelligent customer lifecycle management.

Customer Lifecycle Management

Tailored interactions are a staple of a modern retail experience.

Today’s shoppers use multiple platforms at one time. They expect ease of use and seamless personalization, as well as safety and security—regardless of app or device. This creates many challenges but also new opportunities to enhance people’s lives in meaningful ways.

It’s time to move beyond brand stewardship, lead generation, and sales support. To provide true value, we have to be informative, supportive, and trustworthy. We must get closer to the people we serve and fulfill a purpose. People need to see and hear from you at the right time, with the right message, across every touchpoint.

Progressive Personalization Graphic

Empowered by technology, people are piecing together systems around human needs. Loyalty comes from their own human experience.

Hero Digital’s Retail & Consumer Goods Personalization Playbook gives you the tools to align with your customers’ values, help them with their decisions, and make them feel heard and understood.

Dive into this report to engage with people in meaningful ways across their entire lifecycle.


Define target customer microsegments and journeys.


Create a content architecture, data strategy, and testing plan.


Deploy tailored content with precision messaging across multiple channels.


Optimize with iterative test-and-learn strategies.

Related Resources

Related Resources

Scroll to Top