Getting started with AI is difficult. It’s easy to take costly steps in the wrong direction.
AI is the trendiest word in tech. But many recent AI business projects have failed massively. By trying to keep up with the hype, business leaders aren’t taking the necessary steps to prepare for AI customer experience success.
Recent failures, however, should not discourage AI integration. In fact, understanding today’s failures is critical to achieving business growth. AI initiatives can fail from scope, data, human, or technology issues.
Designing AI initiatives with these concerns in mind is essential for successful AI implementation. We call this framework AI Readiness.
Companies like Optimizely and Hero Digital—the creators of this report—are here to help you with advice and capabilities to leverage AI and accelerate your journey (and reap those rewards a little faster too!). We hope this report helps you use AI to build business value.
Download our report to ensure your organization recognizes the full value of AI.