Prepare for digital transformation with a strategic vision and roadmap that shows you where to play and how to win.

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AI Readiness Report

By trying to keep up with the hype, business leaders aren’t taking the necessary steps to prepare for AI customer experience success.
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Meet our Heros

Meet our Specialists

Innovation & Value Strategy
01.

Bryan Dohmen

Senior Director, Strategy

I believe that a well-defined problem is halfway to being solved. As Senior Director of Strategy at Hero Digital, I have a passion for connecting with businesses and teams to explore innovative ways of enhancing customer engagement through superior products and services. I bring a unique perspective to strategic planning and execution and I enjoy navigating complex challenges to drive impactful outcomes. 

02.

Arun Kumar

EVP, Data & AI

I believe organizations need to combine technology at scale with the power of human insight and empathy to develop meaningful, relevant, and experience-based relationships. I have led teams for some of the top agencies in the world including Wunderman Thompson and Publicis Sapient and helped build multi-channel touchpoints and direct-to-consumer strategies for brands like The American Red Cross, Bose, Carnival, Newell Brands, and TD Bank. 

Our unique approach to spotting consumer needs unearths digital business potential that others do not see and puts you on the right path to quick value realization. You gain a broad view of where to invest, the pathways to avoid risk, and the tools to adapt as needed.

01.

Human-centric, digitally filtered

Empathy for stakeholders, customers and employees–plus a filter that comes from living and breathing digital–lets us spot the right opportunities quickly. Because, at the end of the day, what’s good for people is good for business.

02.

Speed to value

Our consumer and economic modeling lets us iterate swiftly: we test, refine, optimize, and co-create, always with the goal of addressing needs in close to real-time.

03.

Alloyed skills

We’re not just digital creatives, but we’re not just business strategy consultants either. We blend different skills to add strength to the plan and shorten your transformation journey.

04.

Deliberate process

Insights, ideation, prioritization, visualization, and planning start with what consumers value and end with proactive business growth. And is anything but bloated.

Our Impact
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ROI projected over the next 3 years for Blackhawk Network
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New Visits Daily
Joe Harouni
"We chose Hero because they took the time to truly understand us and provide ideas and solutions that fit with our culture and vision. That approach allowed us to move faster and feel more confident implementing major changes to our business. Hero’s approach led us to challenge our thinking and put us on the path to a bright digital future."
Rick Sems, EVP Retail and Client Experience, First Bank
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