Designed for the way people shop and digital business prospers.


Evolutionary GenAI

Unlock growth, mitigate risk, and prioritize the right digital investments.
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Meet our Heros

Meet our Specialists

Innovation & Value Strategy

Bryan Dohmen

Senior Director, Strategy

I believe that a well-defined problem is halfway to being solved. As Senior Director of Strategy at Hero Digital, I have a passion for connecting with businesses and teams to explore innovative ways of enhancing customer engagement through superior products and services. I bring a unique perspective to strategic planning and execution and I enjoy navigating complex challenges to drive impactful outcomes. 


Arun Kumar

EVP, Data & AI

I believe organizations need to combine technology at scale with the power of human insight and empathy to develop meaningful, relevant, and experience-based relationships. I have led teams for some of the top agencies in the world including Wunderman Thompson and Publicis Sapient and helped build multi-channel touchpoints and direct-to-consumer strategies for brands like The American Red Cross, Bose, Carnival, Newell Brands, and TD Bank. 

Leading B2C and B2B brands claim significant results.

Digital acceleration continues to shorten the distance between buyer intention, purchase, and loyalty. The buyer-seller journey can now be completed in just minutes. The future of eCommerce is distributed and optimized for a buyer-centric ecosystem of personalized shopping moments that move consumers from search to social, apps to DTC websites, and from email to shopper loyalty programs.

Hero CommerceConnect is an experience-led solution created for the connected shopper era. Hero brings strategic clarity, creative inspiration, performance, and technical know-how to help retailers, manufacturers, and brands implement winning commerce capabilities across the entire buyer journey and all digital commerce channels, including online retailers, DTC, and social platforms. We deliver value for people and business, starting with what buyers value and ending with proactive digital business growth.


Experts in Your Industry

Every industry requires a different omni-channel commerce approach. Even so, there is much to learn. Healthcare and manufacturers can learn something from banks. Banks can learn something from retailers. Hero leverages its industry shopping signals repository and applies best practices and lessons within the constraints of your industry with its particular business model.


Shopper Value Path

We provide strategic clarity. We create the correct eCommerce roadmap with a macro view of where to invest, the pathways for avoiding risk, and the eCommerce strategies that will allow you to adapt as needed.


Designed for Shopping Anywhere

We design omni-channel shopping experiences across all digital channels – search, social, apps, DTC websites, customer email, shopper loyalty programs – to meet buyers where they are.


Performance Driven

Our Data & Insights team analyzes shopping behaviors and results across the entire eCommerce ecosystem of paid, owned, and earned touchpoints to maximize sales across the complete customer lifecycle.


Trusted Technology Partner

Technology is the infrastructure for a great commerce experience. Hero has successfully implemented over 500 commerce technology projects. We are experts in leading ecommerce technology solutions, including Adobe Commerce (formerly Magento), BigCommerce, Shopify, Commercetools, OroCommerce, and HCL Commerce.

Our Impact
Increase in online products sold for Comcast Xfinity
0 %
Increase in retained customers for Comcast Xfinity
100 k
Joe Harouni
"Hero Digital understood our customer experience goals and delivered a strategy-led experience that exceeded expectations.”
Christopher Sawyer, Director of Digital, Nerium International
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