Hero Solutions

Hero CommerceConnect

Designed for the way people shop and digital business prospers.

Digital acceleration continues to shorten the distance between buyer intention, purchase, and loyalty. The buyer-seller journey can now be completed in just minutes. The future of eCommerce is distributed and optimized for a buyer-centric ecosystem of personalized shopping moments that move consumers from search to social, apps to DTC websites, and from email to shopper loyalty programs.

Hero CommerceConnect is an experience-led solution created for the connected shopper era. Hero brings strategic clarity, creative inspiration, performance, and technical know-how to help retailers, manufacturers, and brands implement winning commerce capabilities across the entire buyer journey and all digital commerce channels, including online retailers, DTC, and social platforms. We deliver value for people and business, starting with what buyers value and ending with proactive digital business growth.

  • Experts in Your Industry: Every industry requires a different omni-channel commerce approach. Even so, there is much to learn. Healthcare and manufacturers can learn something from banks. Banks can learn something from retailers. Hero leverages its industry shopping signals repository and applies best practices and lessons within the constraints of your industry with its particular business model.
  • Shopper Value Path: We provide strategic clarity. We create the correct eCommerce roadmap with a macro view of where to invest, the pathways for avoiding risk, and the eCommerce strategies that will allow you to adapt as needed.
  • Designed for Shopping Anywhere: We design omni-channel shopping experiences across all digital channels – search, social, apps, DTC websites, customer email, shopper loyalty programs – to meet buyers where they are.
  • Performance Driven: Our Data & Insights team analyzes shopping behaviors and results across the entire eCommerce ecosystem of paid, owned, and earned touchpoints to maximize sales across the complete customer lifecycle.
  • Trusted Technology Partner: Technology is the infrastructure for a great commerce experience. Hero has successfully implemented over 500 commerce technology projects. We are experts in leading ecommerce technology solutions, including Adobe Commerce (formerly Magento), Big Commerce, OroCommerce, and HCL Commerce.

Our Work

Driving a data-driven direct-to-consumer transformation of their gift cards business — inclusive of branding, omni-channel commerce experience, and infrastructure.

Customer experience and performance marketing partner across the consumer and B2B divisions.

See Case Study

Preferred Partner engaged across the B2C, B2B, and B2B2C areas of the business.

See Case Study

B2B/B2C commerce partner, supporting multi-instance Magento Cloud implementation.

See Case Study

Digital product and experiences that serve the needs of customers, in-house makeup artists and partner brands.

B2B/B2C commerce implementation partner utilizing Magento Commerce.

See Case Study

Leading B2C and B2B brands claim significant results.

+122% Increase in online products sold for Comcast Xfinity
+112% Increase in retained customers for Comcast Xfinity

"Hero Digital understood our customer experience goals and delivered a strategy-led experience that exceeded expectations.”

Christopher Sawyer, Director of Digital, Nerium International

Meet our Specialists

We’re always open to a chat and coffee to share our perspective.

"How people discover, purchase, enjoy, and re-purchase products is rapidly changing. Brands at different levels of commerce maturity need new and diverse solutions."
Hank Summy Managing Director, Hero West
Kevin Hanley EVP, Marketing Services

Complete eCommerce Services

Helping you Invent, Transform and Perform.

Digital Invention

  • Digital Business Consulting
  • Omni-Channel Commerce Strategy
  • Opportunity Valuation, Prioritization, and Sequencing
  • Emerging Commerce

Experience Transformation

  • Experience Design
  • Buy Flow Optimization
  • Product Content Management
  • Platform Selection
  • Platform Engineering

Marketing Performance

  • Shopper Journey Optimization
  • Email Marketing
  • Performance Media
  • Omni-Channel Reporting & Insights
  • Managed Services

Premium Partners in eCommerce

Just a few of the best-in-class eCommerce technologies we have expertise in:

Gold Solution Partner

We are experienced and strategically aligned with Adobe Commerce (formerly Magento) to provide world class development and results at the most affordable costs in the ecosystem.

Adobe Commerce In Action

Top Knobs, Spectrum Chemical Manufacturing

Solution Partner

We’re a BigCommerce Solution Partner that brings top-level expertise and experience in integration and support. We’ve aligned with BigCommerce and the partner community to provide superior service and solutions at the most affordable costs in the ecosystem.

Solution Partner

OroCommerce provides an enterprise-grade, open-source eCommerce platform that offers full control of complex omni-channel operations.

Solution Partner

By partnering with HCL Commerce, we're able to provide custom solutions tailored to meet the specific needs of your customers, users, and business.

Our Insights

Let’s get to work

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