Digital is no longer a siloed retail channel, it’s an essential aspect that runs through every consumer retail experience. With the meteoric rise of ecommerce and omnichannel shopping over the past year, it’s never been more important to look beyond single transactions to instead understand how consumers interact with your brand at every touchpoint and the incredible opportunities that digital can unlock in terms of bringing value to both companies and consumers.

Retail And Consumer Goods
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Lucid

Designing an exclusive customer experience for a high end, high commitment purchase.
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Meet our Heros

Meet our Specialists

Innovation & Value Strategy
01.

Bryan Dohmen

Senior Director, Strategy

I believe that a well-defined problem is halfway to being solved. As Senior Director of Strategy at Hero Digital, I have a passion for connecting with businesses and teams to explore innovative ways of enhancing customer engagement through superior products and services. I bring a unique perspective to strategic planning and execution and I enjoy navigating complex challenges to drive impactful outcomes. 

02.

Arun Kumar

EVP, Data & AI

I believe organizations need to combine technology at scale with the power of human insight and empathy to develop meaningful, relevant, and experience-based relationships. I have led teams for some of the top agencies in the world including Wunderman Thompson and Publicis Sapient and helped build multi-channel touchpoints and direct-to-consumer strategies for brands like The American Red Cross, Bose, Carnival, Newell Brands, and TD Bank. 

How can your brand use digital to create differentiated experiences?

It’s time to start asking meaningful questions. Brands need to move from thinking about “how do we increase average order value?” to how they can respond to human truths and change behaviors. By looking beyond in-store or online shopping to the full experience—product, distribution, advertising, and customer service — brands can design seamless experiences that set them apart from competitors and carve out a niche for future success.

Retail innovation can be fun, but it needs to go way beyond gimmicks. Technology like voice, AI, and VR should make retail experiences feel like fluid extensions of people’s everyday lives, while solving for real customer needs and pain points.

100 %
Increase in online products sold for Comcast Xfinity
100 k
Increase in retained customers for Comcast Xfinity
What our clients are saying
Joe Harouni
"Hero Digital understood our customer experience goals and delivered a strategy-led experience that exceeded expectations.”
Christopher Sawyer, Director of Digital, Nerium International;
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