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Case Studies

Simplifying the online patient journey

John Muir Health

Empowering patients to easily manage their own healthcare.

Historically, the healthcare industry wasn’t known for modern, dynamic digital experiences. John Muir Health was ready to change that.

Bringing freedom to care management

Patient self-service

We designed and developed a streamlined, personalized website experience that offers self-service tools to make managing healthcare not only easier, but actually pleasant.

Smarter scheduling

Along with building a new and mobile-friendly site design on Adobe Experience Manager, we worked with John Muir Health’s eBusiness team to integrate smart features such as Urgent Care scheduling to help patients schedule same-day appointments directly from the homepage without needing to navigate deeper.

Tech Platform

John Muir Health patient services page

Impact

John Muir Health evolved from a staid and static content site to a unique digital experience in the healthcare space. Patients now get precisely what they need, no matter the stage of their individual health journey.

+200% increase in appointments scheduled
We have created a unique and engaging digital environment where current and future patients can easily and effectively manage their healthcare.
Tammy Shanker, Senior Product Manager

Truth is the customer reality. Beauty is in the brand response.

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