Experiential Retail Walking Tour

Using technology to enhance the customer experience while still maintaining a personal connection with customers is an artful balance. But there are several companies that are doing this exceptionally well. Join us on a lively walking tour of downtown San Francisco to visit our curated list of favorite digitally-powered in-store experiences that make buying easy, intuitive, and enjoyable. Be inspired by the forward-thinking companies that are setting the bar with the new standard of omni-channel customer experience while learning from our team about how these experiences are created, how they add value, and how you can apply these insights to your business.

Date: Thursday, February 8
Time: 10am-12pm
Location: Meet at Hero Digital’s Office: 150 Spear Street, Suite 600, San Francisco, CA 94105
What to Expect: Wear comfortable shoes and be prepared for about two miles of walking. We’ll bring snacks and drinks to keep you powered up during the journey. Event will happen rain or shine. Feel free to invite colleagues – the more the merrier.
Questions: Contact saleema.fazal@herodigital.com with questions of if you need special accommodations.

Our Guides


Owen Frivold, Senior Vice President CX & Retail, Hero Digital

Owen is a co-founder of Hero Digital and has been leading companies in their CX and Digital transformation throughout his career. Owen is passionate about product design in the Retail space, and sees the changing Retail environment as nothing but an opportunity for businesses.


Tony Glorioso, Executive Creative Director, Hero Digital

With over 10 years executive design leadership experience, Tony heads Hero’s design practice—driving a specific focus on establishing the ownable expressions of a brand that can be realized through multiple channels.

Why walk?

Stanford researchers found that walking boosts creative inspiration. They examined creativity levels of people while they walked versus while they sat. A person’s creative output increased by an average of 60 percent when walking.