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How Comcast is transforming the customer experience

“It's all about creating experiences that are connected, seamless, and frictionless, and allow the customer to have a continuous conversation with brands.”

In this episode we talk with Rhona Bradshaw, SVP Consumer Experience Transformation at Comcast Xfinity. She shares an insider view into Comcast’s efforts to transform the customer experience and meet consumers’ evolving needs even in the middle of a global pandemic.  

Bradshaw talks about new digital consumer behaviors that are leading them to develop new products and services that deliver ease of use and value in a highly competitive industry. She wraps the session with her top lessons learned in her first year on the job. 

Brought to you by Hero Digital, Prosper is a podcast on Truth & Beauty in business. Hear conversations with leading advocates, disrupters, and innovators who are creating modern brand experiences that have a positive impact on people — and the businesses that serve them. Make sure to subscribe so you never miss an episode.