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Some key insights from the latest findings…

  • Across healthcare relationships, only about 50% of patients feel loyal to their regular providers.
  • While younger and more urban patients were already open to switching providers pre-pandemic, COVID-19 has acted as a general accelerant.
  • Disruptions from COVID-19 could lead to 25 million people considering a switch of their regular healthcare providers.
  • Patients who are the most at risk following COVID-19 disruptions are the most influenced by availability and technology offered by their doctors.

We are Hero.
A new kind of Customer Experience Company.

Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. We’ve worked with healthcare leaders like Sunrise Senior Living, Spaulding Rehabilitation Network, and Universal Health Services, Inc. to create patient-first experiences that help people get back to engaging with life instead of with healthcare.

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