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We are Hero. A new kind of Customer Experience Company.

Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. We team up with the world’s most experienced technology platform partners to deliver the best strategies, user experience, and functionality for our clients.

As a Sitecore Gold Implementation Partner and four-time Sitecore Site of the Year Award winner, we’ve architected some of the largest and most complex Sitecore web properties. Our .NET engineering team leverages the Sitecore Experience Platform to help our clients “market in context” using personalized experiences across multiple channels. Through Sitecore, we help our clients own the experience they wish to deliver to their customers and prospects and enable them to use the platform for true digital transformation.

Our Method

Identify CX opportunities that unlock new value.

We start by finding the intersection between customer truth and business truth, which in turn inspires a new CX idea, which we then validate with the business case.

Services

  • BEHAVIORAL RESEARCH
  • IDEATION & INNOVATION
  • RAPID PROTOTYPING
  • BUSINESS CONSULTING

Materialize opportunities through design and technology.

In the connected age, the brand is increasingly defined in the CX space where the customer interactions actually happen. We don’t just build beautiful customer experiences—we take a holistic look at your organization to understand how the experience will impact each part of your business, from front end to back office.

Services

  • AUDIENCE JOURNEYS
  • DESIGN SERVICES, PRODUCTS, SPACES
  • CONTENT STRATEGY
  • CUSTOMER DATA ARCHITECTURE
  • EXPERIENCE ENGINEERING
  • OPERATIONS PLANNING

Accelerate growth results and create loyal customers through a connected ecosystem.

To make personal connections feel intimate, you need the highest-fidelity view of your customers. Our approach uses data science to understand the predispositions and intent of individuals—ultimately combining behavioral data with content, media, and technology to enable high impact 1:1 interactions at scale.

Services

  • CUSTOMER DATA MANAGEMENT
  • AUDIENCE STRATEGY
  • LIFECYCLE MARKETING
  • ABM SOLUTIONS
  • CONTENT CREATION
  • PERFORMANCE MEDIA & SEO
  • ENTERPRISE TECHNOLOGY
  • REPORTING & ANALYTICS

Our Impact

71%

increase in conversion of customers from online channels for Sunrise Senior Living

Winner

Sitecore Site of the Year Award for Borgata Hotel Casino & Spa

Hero is not just an agency; they are a strategic partner for our business.
Gerard Gober Head of Digital Strategy & User Experience, Universal Health Services

Our Clients

Hero Digital is the digital strategy partner to Sephora
Hero Digital is the digital strategy partner to Western Digital
Hero Digital is the digital strategy partner to Salesforce
Hero Digital is the digital strategy partner to Lions Club International
Hero Digital is the digital strategy partner to Microsoft
Hero Digital is the digital strategy partner to Nordstrom
Hero Digital is the digital strategy partner to Belkin
Hero Digital is the digital strategy partner to The Cosmopolitan of Las Vegas