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Explore how top brands do it in San Francisco.

Using technology to enhance the customer experience while still maintaining a personal connection with customers is an artful balance. But there are several brands that are doing this exceptionally well. Our Innovative Retail Walking Tour: San Francisco Edition:

  • Includes a curated list of favorite digitally-powered in-store experiences, plotted along a two mile walking path
  • Allows you to enjoy the tour on your own, and classifies each experience by CX feature and level of human interaction, while also explaining why the experience is important for elevating customer engagement
  • Enables you to be inspired by the forward-thinking companies that are setting the bar with the new standard of omni-channel customer experience

Meet Hero.
A new kind of Customer Experience Company.

Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them.

Our Clients

Hero Digital is the digital strategy partner to Sephora
Hero Digital is the digital strategy partner to Western Digital
Hero Digital is the digital strategy partner to Salesforce
Hero Digital is the digital strategy partner to Lions Club International
Hero Digital is the digital strategy partner to Microsoft
Hero Digital is the digital strategy partner to Nordstrom
Hero Digital is the digital strategy partner to Belkin
Hero Digital is the digital strategy partner to The Cosmopolitan of Las Vegas