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We are Hero. A new kind of Customer Experience Company.

Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. We team up with the world’s most experienced technology platform partners to deliver the best strategies, user experience, and functionality for our clients.

We are an Adobe business-level partner and a Global Specialized Adobe Experience Manager partner. To date, we’ve delivered 300+ projects on the Adobe platform. We have implemented and optimized Adobe Marketo’s best-in-class marketing automation software for numerous clients, working through complex integrations and strategic engagement strategies to achieve desired results. Our Magento expertise centers on experience-led commerce, providing clients with shoppable moments in the customer journey.

Our Method

Identify CX opportunities that unlock new value.

We start by finding the intersection between customer truth and business truth, which in turn inspires a new CX idea, which we then validate with the business case.

Services

  • BEHAVIORAL RESEARCH
  • IDEATION & INNOVATION
  • RAPID PROTOTYPING
  • BUSINESS CONSULTING

Materialize opportunities through design and technology.

In the connected age, the brand is increasingly defined in the CX space where the customer interactions actually happen. We don’t just build beautiful customer experiences—we take a holistic look at your organization to understand how the experience will impact each part of your business, from front end to back office.

Services

  • AUDIENCE JOURNEYS
  • DESIGN SERVICES, PRODUCTS, SPACES
  • CONTENT STRATEGY
  • CUSTOMER DATA ARCHITECTURE
  • EXPERIENCE ENGINEERING
  • OPERATIONS PLANNING

Accelerate growth results and create loyal customers through a connected ecosystem.

To make personal connections feel intimate, you need the highest-fidelity view of your customers. Our approach uses data science to understand the predispositions and intent of individuals—ultimately combining behavioral data with content, media, and technology to enable high impact 1:1 interactions at scale.

Services

  • CUSTOMER DATA MANAGEMENT
  • AUDIENCE STRATEGY
  • LIFECYCLE MARKETING
  • ABM SOLUTIONS
  • CONTENT CREATION
  • PERFORMANCE MEDIA & SEO
  • ENTERPRISE TECHNOLOGY
  • REPORTING & ANALYTICS

Our Impact

400%

increase in ecommerce conversions for Western Digital

40

Centralized marketing automation for 40 acute UHS care centers

200%

increase in online appointments scheduled for John Muir Health

2x

increase in pipeline year-over-year for Silicon Labs

Hero is not just an agency; they are a strategic partner for our business.
Gerard Gober Head of Digital Strategy & User Experience, Universal Health Services

Our Adobe Clients

Hero Digital is the digital strategy partner to Western Digital
Hero Digital is the digital strategy partner to Nordstrom
Hero Digital is the digital strategy partner to The Cosmopolitan of Las Vegas