Research Preparing for Healthcare’s Next Act: A guide to shaping the customer experience By Owen Frivold, EVP of Strategy November 18, 2020
Research 21st Century Banking: Where we’re going, we don’t need branches By Owen Frivold, EVP of Strategy August 5, 2020
Perspectives The top 8 innovative retail experiences in San Francisco By Owen Frivold, EVP of Strategy January 23, 2019
Perspectives The top 6 emotional brand connections that build loyalty By Owen Frivold, EVP of Strategy December 11, 2018
Perspectives Customer experience can’t be fixed with technology alone By Owen Frivold, EVP of Strategy December 4, 2018
