Evening for Executives at Michelin-Rated Ever
Join Optimizely & Hero Digital for a discussion with Linda Jojo, EVP, Chief Customer Officer of United Airlines. The topic will be as delicious as the food and drinks.
Date: Tuesday, October 15th at 5:00 – 7:00 p.m. CT
Location: Ever | Two Michelin-Stars
1338/1340 W. Fulton St. Chicago, IL
Elevating the flying experience with digital innovation
United Airlines’ award-winning customer experience highlights the critical role of personalized digital interactions. Join Hero Digital’s Mary Schneeberger as she leads a dynamic conversation with United Airlines’ Linda Jojo.
We will explore how United Airlines uses data & analytics to enhance the airport experience and customer loyalty through exceptional customer service, transparency, and AI-driven automation and testing.
Discover how these innovations can inspire your own strategies to elevate customer experiences and set a new standard for success.
Evening at Ever
5:00 p.m. –Arrivals with hors d’oeuvres and specialty cocktails
5:30 p.m. –A discussion with Linda Jojo from United Airlines
6:00 p.m. – Wine & food pairings
Ever is a two-Michelin-starred restaurant in the West Loop of Chicago that specializes in seasonal fine dining and tasting experiences created by one of the country’s most celebrated and artistic chefs. Recently featured in the award-winning show “The Bear,” this exceptional restaurant will be the backdrop to our discussion on customer experiences.
Meet our Speakers
Linda Jojo
Linda Jojo is executive vice president, chief customer officer for United. She and her teams deliver the processes and tools to create an airline that customers choose to fly. In this role, she has oversight of digital technology, contact centers, customer solutions and innovation.
From 2017-2022, Linda served as United’s executive vice president of technology and chief digital officer, where she led information technology, data analytics, digital products, e-commerce, cyber security, and the airline’s digital strategy.
Prior to joining United in 2014, Linda held the position of executive vice president and chief information officer for Rogers Communications, Canada’s leading wireless, cable, and media company. She also served as the CIO for Energy Future Holdings Corporation and Flowserve Corporation.
Earlier in her career, she worked for GE in various technology leadership roles.
In addition to her work, Linda is passionate about preparing young people for STEM careers. She is Chair of the Board of Trustees of the Adler Planetarium in Chicago and a member of the Board of Trustees at Rensselaer Polytechnic Institute in Troy, NY.
Linda, who is married, holds a bachelor’s degree in computer science and a master’s degree in industrial engineering from Rensselaer Polytechnic Institute.
Mary Schneeberger
With 10+ years of experience in digital marketing and consulting, I excel in collaborating closely with clients to understand their unique challenges and objectives. My expertise lies in developing and running strategic programs that leverage data-driven insights to optimize digital performance across platforms and channels.
With a solid foundation in digital marketing and a track record of successfully leading cross-functional teams, I bring a strategic mindset and a passion for innovation to every project. My ability to translate complex concepts into actionable strategies has consistently delivered tangible results and ROI for my clients. My goal is to continue making a meaningful impact by harnessing the power of digital technologies to drive business growth and client success.
Sponsored by
Optimizely is on a mission to make the lives of marketers better with Optimizely One, the world’s first operating system for marketing teams. Optimizely One combines industry-leading solutions across content management, content marketing, experimentation, commerce and personalization, powering every stage of the marketing lifecycle through a single, AI-accelerated workflow. With the flexibility of a fully composable platform, Optimizely is proudly helping global brands like H&M, Salesforce, Zoom and Toyota create content with speed, launch experiments with confidence, and deliver experiences of the highest quality. Learn more at optimizely.com.
Hero Digital is the leading, independent digital agency designed to solve the hardest problems of the Fortune 1000. Through a holistic mix of strategy, creative, marketing, technology, and data, we shape growth and create value for many of the world’s leading brands. Hero’s expert problem solvers help companies like Zoom, Comcast, U.S. Bank, Nagase, Cedars-Sinai, and UNC Health create a future where every customer interaction creates delight, builds trust, and fosters loyalty