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Thank you for connecting with
Hero Digital at Episerver Ascend 2019

October 27-29 | Miami Beach | Booth 10

Inspire. Learn. Connect.

Episerver Ascend brings together our community of digital marketers, developers and ecommerce leaders to share their strategies for driving growth through digital transformation. Whether you join our hands-on sessions, get inspired by industry leaders or connect with our partner and customer community, Episerver Ascend aims to provide attendees with the very best insights to inform the future development of not just their business but our business too. This year, Ascend will take place in a new, fantastic location, Fontainebleau in Miami Beach. Join us there to learn from industry visionaries and innovators who continue to push the boundaries to create outstanding customer experiences, and start building connections with our community of Episerver users and partners.

VIP Yacht Charter: Creating Human Connection

Date: Monday, October 28, 2019
Time: 7:30-10:30pm
Location: Fontainebleau Marina, Miami Beach, FL

Step away from the conference hotel and join us for a yacht charter. Enjoy cocktails and delightful bites as you connect with fellow executives aboard the luxurious 100′ Midnight Sun as we sail around downtown Miami’s striking waterfront.

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Our Sessions at Ascend

Digital Agility Model Workshop

Monday, October 28th at 1:00-2:10pm

Presenters:
Kristine Stebbins, SVP, Client Services, Hero Digital
Marloes Oosterveen, Partner Sales Manager, Episerver

The Digital Agility Workshop is a deep dive into the top 20 criteria that make company’s who use Episerver more agile and responsive to customer needs. You will leave this session knowing exactly where you stand in your digital agility and how to improve specific aspects of your customer experiences or back-office operations. This fun and engaging workshop connects you with other Episerver users to share best practices across mobile experience, personalization, content marketing, analytics and more! Each Digital Agility Model workshop is facilitated by a top Episerver Solution Partner.

How to Measure ROI from CX Improvements on Episerver

Tuesday, October 29th at 10:50-11:20am

Presenters:
Kristine Stebbins, SVP, Client Services, Hero Digital
Sharon Shepard, Digital Marketing Director, Optos

Measuring the ROI of customer experience improvements can be a very elusive thing. Improvements in CX should drive real business value, however, how do we actually measure the value? This session will include insights from Optos, a B2B manufacturer who is using Episerver CMS and CDM Microsoft Dynamics to build deeper connections. You will walk away with valuable information on how to establish a baseline, how to use that baseline to drive improvements in your overall CX and the ability to measure and translate CX analytics to inform a roadmap to create the highest value experiences on the Episerver platform.

A new kind of Customer Experience Company.

Meet Hero: seekers of truth, purveyors of beauty and agents of change. Born at the intersection of Business, Design, and Technology, we create experiences of Truth & Beauty to have a positive impact on people—and on the businesses that serve them. With deep Episerver experience, Hero Digital is the winner of the Episerver Ascender Partner of the Year award due to our innovative CX work. Visit us at Booth #10 to learn more.

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Our Episerver Work

Alaska USA

Faced with changing market dynamics, Alaska USA Federal Credit Union understood that to grow their member acquisition and retention, they needed to embrace digital. They partnered with Hero Digital and Episerver to deploy a member-centric digital infrastructure, including a modern web experience and content personalization based on geographic location. Alaska USA increased lead generation by 256% by building smart, resonating journeys for their 600K members.

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