Using technology to enhance the customer experience while still maintaining a personal connection with customers is an artful balance. But there are several brands that are doing this exceptionally well.

Our Innovative Retail Walking Tour: San Francisco Edition

  • Includes a curated list of favorite digitally-powered in-store experiences, plotted along a two mile walking path
  • Allows you to enjoy the tour on your own, and classifies each experience by CX feature and level of human interaction, while also explaining why the experience is important for elevating customer engagement
  • Enables you to be inspired by the forward-thinking companies that are setting the bar with the new standard of omni-channel customer experience
Hero Digital is the Trusted CX Partner to Leading Brands

About Hero Digital

Brands today compete and grow via a relentless focus on the customer. Digital leaders must create the vision, delight their customers, and guide their brand into the future. Hero Digital is the independent customer experience agency that turns that vision into reality—crafting iconic experiences, building customer loyalty, and delivering results. Our lean multidisciplinary teams are led by practitioners and offer a rare combination of digital skills and a masterful use of data and technology that delivers quick results.

Our Clients Include

Hero Digital is the digital strategy partner to Sephora
Hero Digital is the digital strategy partner to Western Digital
Hero Digital is the digital strategy partner to Salesforce
Hero Digital is the digital strategy partner to Lions Club International
Hero Digital is the digital strategy partner to Microsoft
Hero Digital is the digital strategy partner to Nordstrom
Hero Digital is the digital strategy partner to Belkin
Hero Digital is the digital strategy partner to The Cosmopolitan of Las Vegas