This position can be based in Central, Mountain, or Pacific Time Zones.


We're looking for a Senior Business Analyst to join the Hero Digital Delivery Management team. Do you love working in a collaborative and fast-paced environment? Are you passionate about business and technology? If so, we would love to meet you!

What you’ll do

  • Serve as a Subject Matter Expert (SME) throughout the entire project lifecycle.
  • Gather business requirements from diverse stakeholder groups and prioritize their importance.
  • Build Product Backlogs from requirements gathering activities
  • Work with other disciplines to size and scope features in the Product Backlog.
  • Conduct Product Backlog grooming sessions throughout the project lifecycle.
  • Work in tandem with Project Management to manage project scope, and work closely with team leads to plan, size and manage sprints.
  • Document business requirements via user stories and process flows, in addition to functional requirements that include writing wireframe/comp annotations, user stories and acceptance criteria.
  • Work in collaboration with Engineering teams to hand off specifications.
  • Review completed development to ensure it has been built to specification.
  • Train end users on systems such as CMS, DAM and campaign management tools.

Who you are

  • You have a 4-year college degree
  • You have between 6+ years experience as a Business Analyst, Functional Analyst or Product Owner for digital product, mobile application, and/or website development
  • You've got at least 3 years experience in an agency or consulting/professional services setting
  • Experience as SME on complex, digital projects that include the full spectrum of Hero offerings (Design, Technology, Analytics, Strategy, etc.)
  • Experience writing business and functional requirements
  • Experience with Agile and Scrum methodologies
  • Expertise with Confluence and Jira
  • Experience with CMS platform implementations (AEM, Sitecore, Drupal, Episerver, etc.), and experience training users on the platform
  • Experience facilitating partner workshops to gather and prioritize requirements
  • Ability to take complex issues and present them in a simple and easy to follow manner
  • Ability to work towards decisions and results
  • Strong understanding of the digital project lifecycle and the role of the various team members
  • Deep organizational and planning skills and strong communication skills, both written and verbal

Who we are

We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people’s lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client’s customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value.

Do you share the values that set our company apart?     

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright.

We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation. 

Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.

Back to Open Positions