RESEARCH REPORT The Future of Healthcare

Preparing for Healthcare’s Next Act: A guide to shaping the customer experience

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Healthcare feels like it’s been on the verge of transformation for years, if not decades. But in a matter of months, the pandemic broke down long standing barriers and accelerated digital health at a pace few could have imagined.

The future of care is not just convenient and virtual-first, but designed around the customers' needs. Download our latest special report for a deep dive into three macro-trends powering this movement — plus actionable steps and tools for getting started with a reimagined customer experience.

25 million people are more likely to switch providers now than pre-COVID.

Consumers want a multi-touch, digitally-enabled experience and they’re willing to shop for it.

27% of people surveyed have tried telehealth for the first time during the pandemic.

Those who are managing a chronic condition were more eager to embrace and see value in the new technology.

74% of first-time telehealth users saying they’re willing to share genetic information and data.

Healthcare is moving toward a consumer-centered model where people can shop for care and share data with an endless array of apps and services.

We distill the simple truth to create a beautiful future.

Hero Digital is a leading independent customer experience company born in California at the intersection of business, design, and technology. Our purpose is to distill the simple truth to create a beautiful future — a customer experience future that is good for people and business. Hero Digital’s holistic process and integrated methods help leading brands like Comcast, Twitter, U.S. Bank, Salesforce, Sephora, Jefferson Health, The Robert Wood Johnson Foundation, and TD Ameritrade Institutional achieve growth.