Hero Digital has built deep technology partnerships with leading providers in the customer experience space. We work with the industry giants as well as emerging players to help our customers choose the best technologies for their specific needs.
Hero Digital has delivered more than 60 projects on the Adobe platform. We are a business-level partner with Adobe, with experience delivering solutions across the family of Adobe Experience Manager (AEM) solutions. We have built a specialized practice around the Adobe Marketing Cloud, with strengths in AEM, Analytics, Target, and Campaign. Our engineers, project managers, analysts, user experience team, and creative team are all platform experts who know the specific patterns and practices of working with the Adobe technology stack.
Hero Digital is a Sitecore Gold Implementation Partner and has won four Sitecore Site of the Year Awards. The Sitecore Experience Platform provides the intelligence to “market in context” using personalized experiences across multiple channels. Hero Digital’s team has architected some of the largest and most complex Sitecore web properties. Leaders from our .NET engineering team are routinely sought after as thought leaders and conference speakers due to their knowledge of Sitecore architecture and scaling techniques.
Hero Digital has deep expertise with Acquia and its underlying Drupal platform. As Acquia has expanded its offering to include Lift, we have matured our practice to map clients’ segmentation and personalization strategies to this powerful new part of the platform. Hero Digital developers are active in the Drupal community and our team members regularly contribute code and participate in user groups and forums. Our CTO Tony Rems has spoken at Drupal conferences and you can find videos of him on the Acquia website.
Marketo is a best-in-class marketing automation software. Hero Digital has successfully implemented and optimized Marketo for numerous clients, working through complex integrations and strategic engagement strategies to achieve real results.
The Trade Desk is a powerful tool that provides a clearer view of digital advertising. Hero Digital has leveraged The Trade Desk within our customer acquisition and media services to make media buying more programmatic and based on data.
Hero Digital is serious when it comes to Google Analytics, which is why we are proud to be among an elite group of agencies worldwide that can call themselves a Google Analytics Certified Partner.
Google Premier Partner
As a Certified Google Partner in Adwords and Analytics, we can identify website trends to improve unique traffic and convert visitors through the sales funnel.
Hero Digital has deep Episerver experience and is the winner of the Episerver Ascender Partner of the Year award due to our innovative CX work. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing and predictive analytics in a single platform to work full-circle for businesses online –– from intelligent optimization and lead-generation through to conversion and repeat business –– with unprecedented ease-of-use.
Hero Digital’s team has worked with Crownpeak since 2009. We have built digital marketing sites with Crownpeak and have also used Crownpeak as a front-end technology for building complex portal applications. We work closely with Crownpeak sales, product, and professional services teams, and our engineering teams work closely with Crownpeak services during customer deployments to ensure a “hands-free” experience. When Crownpeak needed help with its own rebranding and relaunch efforts, they came to Hero Digital.
Symphony Commerce delivers the industry’s only Commerce-as-a-Service platform, natively-built to orchestrate commerce across multi-channel storefronts, orders, inventory, and fulfillment. Built by the visionary and technical team behind Amazon’s ordering and fulfillment systems, Symphony frees brands from the burden of platform management and provides the data and services they need to operate and grow their business.
Digital River, a global leader in e-commerce outsourcing, builds and manages online businesses for more than 40,000 software publishers, manufacturers, distributors and online retailers. Its multi-channel eCommerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an eCommerce operation. Hero Digital integrates Digital River with CXM platforms to enable experience-driven commerce, the new standard for brands seeking to own the entirety of the customer journey.
Salesforce & Pardot
Salesforce provides enterprise cloud computing solutions, with a focus on customer relationship management to various businesses and industries worldwide. Salesforce’s platform empowers companies to connect with their customers in a whole new way, run their business from their phones, create one-to-one customer journeys and make smarter, more predictive decisions from anywhere in real-time. Salesforce adoption is growing rapidly in Hero Digital’s customer base and increasingly serves as the primary source of customer data. Pardot is Salesforce’s B2B marketing automation tool that we use to better run customer campaigns. Customer data is at the heart of CXM as our customers increasingly look to leverage their infrastructure into deeper customer engagement and personalization.
Hero Digital’s founding team has worked with Jive since 2008. Our expertise in social business consulting, experience design, and engineering of the Jive platform is unmatched in the industry. We create the external customer communities, customer support communities, and product ideation communities that improve many brands’ post-purchase experience. We have also designed and built some of the largest social intranets in the enterprise today.
Hero Digital has built a partnership with Tealium as a natural extension of our Analytics practice. In addition to various other Tealium-related offerings, we have a six-week Tealium implementation service that enables clients to get up and running quickly with Tealium’s powerful iQ and Audience Stream tools, laying the groundwork for creating and optimizing great customer experiences.