Our Customer
Experience Expertise
& Practice Areas

Hero was born to create lasting, impactful customer experiences.

With this singular focus, we have assembled a firm with the precise mix of skills and customer experience expertise brands need to delight their customers with every interaction.

We see CX as connected across channels. A user’s experience should be seamless as they move between mobile apps, websites, and in-store experiences. To deliver on this, we combine experts in CX strategy, design, engineering, and data. A Hero executive oversees every project so your experience working with us is as great as the customer experiences we craft for your brand.

Our Capabilities

CX Strategy

Helping the C-suite progress toward customer experience maturity.

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Visual Design

Taking experiences from prototypes to production.

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Technology

Building solutions on today’s leading platforms.

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Data & Insights

Laying the groundwork to collect actionable user data analytics, and use that data to optimize results.

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Digital Marketing Services

Running successful campaigns, content marketing, and SEO programs that deliver ROI.

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Channels

Websites

Placing websites in the context of customer experience, with a focus on opportunities for conversion.

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Mobile

Moving beyond responsive to context-specific digital strategy and design.

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Ecommerce

Using technology to make the buying experience both immersive and personal.

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Communities

Leveraging digital communities to move the needle on customer experience.

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Products

Creating core products for SAAS platforms, customer portals, and mobile apps for today’s IoT devices.

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Verticals

B2B Tech

Healthcare

Financial Services

Consumer Electronics

Hospitality

Our Methodology

Great customer experiences are built with a structured process.

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