Our Expertise and
Practice Areas

Hero was born to create customer experiences.

With this singular focus, we have assembled a firm with the precise mix of skills that brands need to delight their customers with every interaction.

We think of CX as connected across channels — users should have a seamless experience as they move between mobile apps, websites, and in-store experiences. To deliver on this, we combine experts in strategy, design, engineering, and data. Every project is overseen by an executive member of the firm so that your experience working with Hero is as great as the CX we craft for your brand.

Our Capabilities

CX Strategy

Helping the C-suite progress toward customer experience maturity.

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Design

Taking experiences from prototypes to production.

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Technology

Building solutions on today’s leading technology platforms.

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Data & Insights

Laying the groundwork to collect actionable user data, and use that data to optimize results.

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Marketing Services

Running successful campaigns, content marketing, and SEO programs that deliver ROI.

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Channels

Websites

Placing websites in the context of customer experience, with a focus on opportunities for conversion.

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Mobile

Moving beyond responsive to context-specific digital strategy and design.

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Ecommerce

Using technology to make the buying experience both immersive and personal.

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Communities

Leveraging digital communities to move the needle on customer experience.

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Products

Creating core products for SAAS platforms, customer portals, and mobile apps for today’s IoT devices.

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Verticals

B2B Tech

Healthcare

Financial Services

Consumer Electronics

Hospitality

Our Methodology

Great customer experiences are built with a structured process.

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