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Expertise and
Practice Areas

Hero was born to create customer experiences.

With this singular focus, we have assembled a firm with the precise mix of skills that brands need to delight their customers across the many touchpoints of interaction.

We think of CX as connected across channels — such that end users can move seamlessly between mobile apps, websites, and in-store experiences. To deliver on this, we combine experts in strategy, design, engineering, and data. Every project is overseen by an executive member of the firm — so that your experience working with Hero is as great as the CX we craft for your brand.

Capabilities

CX Strategy

Our strategy offering helps the C-suite progress toward customer experience maturity, and differentiate their brand against competitors. With the most senior members of the firm, we bring together a consulting team that can craft a strategy, prototype the future state, and then tie it to downstream execution.

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Design

Our design team takes experiences from prototypes to production.

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Technology

Our engineering team builds solutions on today’s leading technology platforms.

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Data & Insights

Our data team helps lay the groundwork to collect actionable user data, and use that data to optimize results.

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Marketing Services

Return on your investment comes from running successful marketing programs. Campaigns, Content, and SEO are key.

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Channels

Websites

We evaluate websites in context and pinpoint opportunities for customer engagement.

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Mobile

We look at usage for the brand’s user base to determine which screens are used where, and strategize accordingly.

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Ecommerce

We help brands use technology to make the buying experience both immersive and personal.

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Communities

We see digital communities as an untapped resource for brands looking to move the needle on customer experience.

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Products

We work on core products for SAAS platforms, branded customer portals, and mobile apps for today’s IoT devices.

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Verticals

B2B Tech

Healthcare

Financial Services

Consumer Electronics

Hospitality

Our Methodology

Great customer experiences are built with a structured process.

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