AEM Communities allows organizations to better support and engagement their customers. Hero Digital’s AEM Communities – Salesforce Connector empowers enterprises to achieve quick response times and high service levels by combining the power of Salesforce Service Cloud with the experience capabilities of Adobe Experience Manager. The combined experience delivers peer-to-peer social support alongside direct engagement with the enterprise support team.
The AEM Communities – Salesforce integration establishes a secure connection between AEM and the Salesforce Service Cloud. Questions can be escalated to a Salesforce case where they can be tracked and worked by your support team. All future activity in the community and Salesforce are kept in sync between both platforms leaving your support team to continue working in Service Cloud while your customers engage on the community.