We are diverse, deep-thinking problem solvers

Hero Ethos
Our purpose is to solve hard problems. Our mission is to drive business growth with measurable value for all.

We see a future where every customer interaction creates delight, builds trust, and fosters loyalty. Where technology helps both brands and people achieve their goals. Where we all get faster, better results.

Hero Digital solves hard problems. Our mission is simple, but not easy: to be the leading digital agency that provides transformative digital experiences—driving business growth with measurable value for all.

Why Hero

In a sea full of sameness, how do you know who to partner with on your most important initiatives?

We're Different

We bring deep technical expertise mixed with mind-blowing creative. We’re agency and consulting—with a bias for action. Boutique, flexible, and experienced, we’re big enough to deliver great global work, but agile enough to be easy for you to do business with.

Data-Driven

We don’t trust our gut. We use data to create insights that drive our solutions and your outcomes.

Value-Focused

This is so important that we’ll say it again. Our mission is to be the leading digital agency that is providing transformative digital experiences—driving growth with measurable value for all.

Problems, solved

Every year brings new challenges. But we see a few consistent problems, over and over, across every industry we serve.

Problems may be consistent, but the goals are always unique. From getting the most out of technology to using AI to better serve your customers, we welcome the opportunity to hear about yours.

Our Services

Powered with future-fit, AI-driven capabilities

Strategy

First, we listen. Because every strategy is a plan, and every plan starts with your unique situation. Our strategists work across the spectrum, grounded in the fundamentals of value to the new worlds of AI & data optimization.

Creative

We are leaders, guides, doers, thinkers, testers, tinkerers, researchers, opinionated artsy folks, and poets who do great work. Great work that is effortlessly useful, drives value, and is strikingly beautiful.

Technology

Technology is but a part of your solution. Investing resources is difficult. Mistakes can cost you millions. At Hero, we start with research — gaining perspective and identifying the unmet human needs of your audience.

Marketing

Hero’s marketing services are focused on performance, and performance optimization. Working across our areas of expertise, and grounded in data, every decision is driven to grow your value strategy.

Data & Insights

We don’t guess. We know. Data & Insights drive our recommendations, across every offering. From your value strategy to the nuances of every designed product, we continually optimize your performance.

Commerce

Hero Digital is an award-winning eCommerce partner. We provide planning, design, deployment, backend ERP integrations, training, and ongoing support with the best eCommerce platforms on the market.

Meet the Team

Customer Experience Leaders

Jay Dettling

Jay Dettling

Chief  Executive Officer

Scoot Webb

Scott Webb

Chief  Commercial Officer 

Kate Kjellberg

Kate Kjellberg

SVP, Employee Experience

Jim Sherman

Jim Sherman

Chief Financial Officer

Chris Kostakis

Chris Kostakis

Chief Technology Officer

Mark Patten

EVP, Head of Practice Disciplines and Delivery Operations

Danielle Rossi

Managing Director

David Harrelson

David Harrelson

Managing Director

Dan Neiweem

Dan Neiweem

Managing Director

Executive Creative Director

Michelle Berryman

Executive Creative Director

Victoria Phillips

EVP, Delivery & Operations

Arun Kumar

Arun Kumar

 EVP, Data & Insights

Kevin Hanley

EVP, Marketing Services

Pam Butkowski

SVP, Delivery Management

Mary Schneeberger

SVP, Performance Optimization

Bryan Dohmen

Sr. Director, Strategy

Yana Vaysman

SVP, Managed Services

Jacob Pearson

SVP, Engagement Marketing

Our Locations

Located in over 400 offices, including yours

Hero is a hybrid workforce of 500+ creators, builders, and problem solvers—we support open collaboration across both physical offices and virtual spaces.

Chicago

HQ
1 N Dearborn St
Suite 700
Chicago, IL 60602
+1 (800) 760-4376

Austin

2535 Brockton Drive
Suite 475
Austin, TX 78758

+1 (800) 760-4376

San Francisco

555 Montgomery 
Street
Suite 1250
San Francisco, CA 94111

+1 (800) 760-4376

Philadelphia

10 Shurs Lane
Suite 201
Philadelphia, PA 19127
+1 (800) 760-4376

New York

520 Madison Avenue
40th FL
New York, NY 10022
+1 (800) 760-4376

Bogotá

Calle 99 # 10-57 P8 Office
6th Floor
Bogota, Colombia 110221

+1 (800) 760-4376

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Jay Dettling

Chief Executive Officer

As the CEO of a group of Heros, my responsibilities include growing our client base and working with our teams to deliver outstanding outcomes for our clients. I am also focused on talent development and building great careers for our Hero employees. In addition, I focus on expanding our services, building great partnerships with our enterprise technology ecosystem, and bringing the Hero brand to new markets.

Scott Webb

Chief Commercial Officer

I bring a wealth of experience in driving outcomes for Hero, its clients, and our customers. With almost two decades of experience, I have been instrumental in leading go-to-market activities in digital platform services. My expertise spans across digital customer experience, eCommerce, and marketing, having delivered impactful solutions for clients in Branded Manufacturing, Distribution, Retail, Consumer Goods, and Financial Services sectors. 

Kate Kjellberg

SVP, Employee Experience

I am the Employee Experience Leader at Hero Digital, known for my leadership skills and ability to foster cross-functional team integration, optimize marketing services revenue streams, and enhance business operations. I love driving impactful change management initiatives, process improvement strategies, and seamless team integration to achieve collective goals. I believe in driving positive change and fostering a collaborative work environment within Hero Digital.

Jim Sherman

Chief Financial Office

I’m the Chief Financial Officer (CFO) at Hero Digital, overseeing all financial aspects of our hyper-growth digital strategy and software integration company. With a background in advising large multinational companies, private equity portfolio companies, and privately held firms across various industries such as manufacturing, consumer products, distribution, technology, professional services, and engineering, I bring a depth of experience to my role.

Chris Kostakis

Chief Technology Officer

As the Chief Technology Officer (CTO) at Hero Digital, I develop and execute technology strategies and operations for companies undergoing rapid growth phases, rebranding efforts, and cost optimization initiatives. Leveraging my twenty-year career in growth-focused IT consulting, I enjoy driving technology initiatives that align with business goals for my clients. My approach focuses on building and enabling technology capabilities and teams to achieve digital business objectives.

Mark Patten

EVP, Head of Delivery and Practices

I am a visionary business leader and B2B/B2C marketing expert with a passion for leveraging cutting-edge technology and digital marketing services to deliver award-winning Customer Experience (CX) solutions. With over 20 years of experience in executive-level leadership, I have overseen all aspects of agency operations and CX consulting, driving growth and success for organizations in the dynamic digital landscape.

Danielle Rossi

Managing Director, Northeast

I’m an Executive Vice President and Managing Director at Hero Digital, spearheading a client-centric organization of cross-discipline experts in strategy, creative, technology, digital marketing & media, and data. With a strong focus on driving revenue for Fortune 500 companies, I lead digital-first consultants dedicated to solving clients' business challenges and building successful client portfolios. I actively contribute to Hero's Global Executive Leadership Team and Women in Leadership Group.

David Harrelson

Managing Director, Southeast

As an Executive Vice President and Managing Director at Hero Digital, I bring over 27 years of experience in business development, executive management, and digital transformation initiatives within high-growth global organizations. I collaborate closely with senior executives to envision, develop, and execute comprehensive digital transformation programs that drive engagement with consumers, channel partners, and employees through omnichannel Customer Experience (CX) experiences.

Dan Neiweem

Managing Director, Central

As a Managing Director at Hero Digital, I bring over 15 years of experience as a Business Consultant specializing in IT/Business Strategy, Mobile, eCommerce, User Experience, Digital Marketing, and Operations projects. I have expertise in running large-scale projects and driving digital transformation initiatives for leading brands and organizations globally. I have spearheaded solution development across a diverse range of industries including automotive, professional services, manufacturing, healthcare/life sciences, and more.

Michelle Berryman

Executive Creative Director

I believe in the power and elegance of simplicity, that joy is not accidental, and that interactions should be authentic, meaningful, and pleasurable. I strive to make an emotional connection with users by eliciting desire and delight even in routine moments. I am a Fellow and past president of the Industrial Designers Society of America and was named one of the 50 Most Influential Designers of the last 50 years in 2015.

Victoria Phillips

Head of Delivery Operations

I’m the Executive Vice President of Delivery and Operations at Hero Digital, overseeing successful outcomes-based delivery strategies and operations. With a strong emphasis on creating tools and processes to ensure the high-quality delivery of client work, I am dedicated to assembling top-tier teams to exceed client expectations. I love orchestrating the successful execution of complex initiatives.

Arun Kumar

EVP, Data & AI

I believe organizations need to combine technology at scale with the power of human insight and empathy to develop meaningful, relevant, and experience-based relationships. I have led teams for some of the top agencies in the world including Wunderman Thompson and Publicis Sapient and helped build multi-channel touchpoints and direct-to-consumer strategies for brands like The American Red Cross, Bose, Carnival, Newell Brands, and TD Bank. 

Kevin Hanley

EVP, Marketing Services

I’m the Executive Vice President of Marketing Services at Hero Digital, and have a proven track record of developing and executing digital transformation initiatives for some of the world's largest brands. I’m known for driving strategic growth and digital evolution for organizations seeking to enhance their brand presence and customer engagement. I thrive on delivering exceptional results for Hero Digital’s clients.

Pam Butkowski

SVP, Delivery Management

As Senior Vice President of Delivery Management at Hero Digital, I am a dynamic and results-driven leader with a passion for delivering exceptional client experiences through strategic project management and operational excellence. With a strong background in delivery management, I bring a wealth of expertise and a proven track record of successfully leading and executing complex projects for clients across various industries.

Mary Schneeberger

Managing Director

I am the Senior Vice President of Performance Offering at Hero Digital, with a strong focus on driving value for clients through data-driven strategies and personalized experiences throughout the customer journey. I enjoy solution selling, business development, platform implementations, and optimizations for the Adobe and Salesforce product suites.

Bryan Dohmen

Senior Director, Strategy

I believe that a well-defined problem is halfway to being solved. As Senior Director of Strategy at Hero Digital, I have a passion for connecting with businesses and teams to explore innovative ways of enhancing customer engagement through superior products and services. I bring a unique perspective to strategic planning and execution and I enjoy navigating complex challenges to drive impactful outcomes. 

Yana Vaysman

Managing Director, Managed Services

As the Senior Vice President of Managed Services at Hero Digital, I have a proven track record of success in the digital industry. I have played a key role in managing successful startup expansions and subsequent acquisitions, with a focus on driving growth. My commitment to driving operational excellence, enhancing system performance, and delivering value to clients make me a trusted leader in the digital services industry.

Jacob Pearson

SVP Engagement Marketing

As the SVP of Engagement Marketing, I help lead our integrated Marketing Services engagements across account strategy, media delivery, RevOps and analytics. I have 20+ years of marketing experience combined across a variety of B2C and B2B verticals with a heavy concentration on demand generation marketing during the past 7+ years. When I'm not focused on driving effective growth for our clients, I'm busy getting bossed around by my two sons and both dogs.